Is Gainsight down?

We are aware of a subset of customers using SFDC Connector are experiencing increased error rates, impacting their rules and connectors. Our team is investigating the same, we will provide further updates as we receive more details.

We are observing the error rates have subsided and this may be related to incident at Salesforce end (https://status.salesforce.com/incidents/20004512) If you are still experiencing any errors, please raise a request with our support team, [email protected].

We have identified the cause of the Salesforce connection failures some customers are seeing. A recent incident on the Salesforce side caused authentication requests to fail intermittently (https://status.salesforce.com/incidents/20004512). As a result, the Salesforce authentication token for some Gainsight connections was invalidated. Salesforce has since resolved its incident. However, affected connections will not recover on their own. Re-authorizing the connection is required. Who is affected: Customers whose Salesforce connection is failing or showing an authentication error, including data syncs and jobs that depend on that connection. What you need to do: Re-authorize your Salesforce connection in Gainsight. Once re-authorized, blocked or failed jobs should resume. If any jobs remain failed, re-run them after re-authorizing. If you re-authorize and still see issues, please contact Gainsight Support at [email protected].

We are marking this incident as resolved.

We are currently investigating delays affecting Rules and Participant Sync in Gainsight CS US1. Our team is actively looking into the issue and we will provide an update as more information becomes available.

Thank you for your patience. Our team is making progress on the delays affecting Rules and Participant Sync in Gainsight CS US1 and will share another update as the situation develops.

This incident has been resolved. The delays affecting Rules and Participant Sync in Gainsight CS US1 have cleared, and queues are caught up and back to normal levels. Thank you for your patience.

Gainsight CS customers using Salesforce as source may experience service degradation and intermittent connectivity errors due to issues on the Salesforce side. More details about the issue are here: https://status.salesforce.com/incidents/20004433

This incident has been resolved. More details here: https://status.salesforce.com/incidents/20004433

We have received reports of "Rules" failures for a subset of customers, Our team is investigating the same, we will provide further updates as we receive more details.

A fix has been implemented and we are monitoring the results.

Thank you for your patience as we track the progress of Rules Queues and monitor for any further issues.

This incident has been resolved. Rules processing in our US2 and EU regions experienced failures between 19:00 UTC and 20:30 UTC. Replays have been triggered for affected rules. If you received a failure notification, you may also rerun any failed rules and workflows directly from your org. Please reach out to [email protected] if you have questions or need assistance.

We are currently investigating degraded performance affecting our US2 region. We will provide updates as more information becomes available.

A fix has been implemented and we are monitoring the results.

This issue has been resolved. The team identified and addressed a traffic issue causing API slowness and page load failures across the US2 region. Performance began recovering by approximately 15:20 UTC, with restoration confirmed by approximately 15:47 UTC. There may be residual delays in Rules processing and Data Designer as queues catch up. We will continue to review the incident internally and take steps to prevent recurrence.