Resolved after 1 hour 6 minutes, affecting Gainsight CS US1 Application and US1 Rules Engine Queue and 1 more, on January 29, 2026.
We experienced a brief period of degraded API performance on the 29th of January, between 20:47 and 21:25 UTC . Our monitoring systems detected the issue, and the team quickly identified and resolved it. The service was fully restored, and we’ve taken steps to strengthen safeguards and prevent similar issues in the future. We appreciate your patience while we worked to resolve this.
Affected components
Update timeline
- investigating Jan 29, 2026, 08:54 PM UTC
We are investigating a sudden increase in error rates which may lead to degraded performance or service interruption.
- identified Jan 29, 2026, 09:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 29, 2026, 09:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 29, 2026, 10:01 PM UTC
This incident has been resolved.
- postmortem Jan 30, 2026, 06:41 AM UTC
We experienced a brief period of degraded API performance on the 29th of January, between 20:47 and 21:25 UTC . Our monitoring systems detected the issue, and the team quickly identified and resolved it. The service was fully restored, and we’ve taken steps to strengthen safeguards and prevent similar issues in the future. We appreciate your patience while we worked to resolve this.
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