Gainsight incident

Gainsight CS pages not loading from Salesforce Envrionment

Notice Resolved View vendor source →

Gainsight experienced a notice incident on August 11, 2025 affecting Gainsight CS US1 Application and Gainsight CS US2 Application and 1 more component, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 12:02 PM UTC
Resolved
Aug 11, 2025, 01:03 PM UTC
Duration
1h 1m
Detected by Pingoru
Aug 11, 2025, 12:02 PM UTC

Affected components

Gainsight CS US1 ApplicationGainsight CS US2 ApplicationGainsight CS EU Application

Update timeline

  1. investigating Aug 11, 2025, 12:02 PM UTC

    We are investigating reports of some Gainsight CS pages not loading when accessing from within Salesforce environment. We will update as soon as we have further information.

  2. monitoring Aug 11, 2025, 12:52 PM UTC

    We have identified this as Caching issue at our service provider and our team has taken steps to resolved it. We are closely monitoring.

  3. resolved Aug 11, 2025, 01:03 PM UTC

    The issue is now resolved. If you are still experiencing any issues in loading pages, please perform a Hard refresh in Browser to invalidate Cache from Local Disk.