Gainsight incident

Gainsight CS pages not loading from Salesforce Envrionment

Notice Resolved View vendor source →

Gainsight experienced a notice incident on August 11, 2025 affecting Gainsight CS US1 Application and Gainsight CS US2 Application and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2025, 02:05 PM UTC
Resolved
Aug 12, 2025, 03:13 PM UTC
Duration
1d 1h
Detected by Pingoru
Aug 11, 2025, 02:05 PM UTC

Affected components

Gainsight CS US1 ApplicationGainsight CS US2 ApplicationGainsight CS EU Application

Update timeline

  1. investigating Aug 11, 2025, 02:05 PM UTC

    We are investigating new reports of Gainsight CS pages not loading when accessing from within Salesforce environment. We will update as soon as we have further information.

  2. investigating Aug 11, 2025, 03:19 PM UTC

    We are continuing to investigate this issue. At this time, customers hosted in US1 can clear browser cache to help with this issue.

  3. monitoring Aug 11, 2025, 05:00 PM UTC

    Our team has identified issue related to Caching and have taken recovery actions. We are closely monitoring the situation. If you are still facing any issues, please email [email protected]

  4. resolved Aug 12, 2025, 03:13 PM UTC

    This incident has been resolved.