Gainsight incident

Gainsight CS - US1 - Rules Delays for a subset of customers

Notice Resolved View vendor source →

Gainsight experienced a notice incident on August 14, 2025 affecting US1 Rules Engine Queue, lasting 6h 3m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2025, 10:17 AM UTC
Resolved
Aug 14, 2025, 04:20 PM UTC
Duration
6h 3m
Detected by Pingoru
Aug 14, 2025, 10:17 AM UTC

Affected components

US1 Rules Engine Queue

Update timeline

  1. investigating Aug 14, 2025, 10:17 AM UTC

    We are investigating an issue in CS US1 region causing delays in the Rules processing and failure of Reports generation for a subset of Customers. Our team is actively working on this and we will provide an update as we have more information.

  2. monitoring Aug 14, 2025, 11:12 AM UTC

    The source of this delay has been identified and addressed. However it can take some time for the queues to catch up. The issue is now resolved and we will continue to monitor closely.

  3. resolved Aug 14, 2025, 04:20 PM UTC

    Queues are back to their normal levels.