pingoru pingoru FP Sign had 25 outages in the last 2 years totaling 355h 0m of downtime, averaging 1 incident per month.
There were 25 FP Sign outages since November 19, 2024 totaling 355h 0m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently experiencing intermittent performance issues that may impact the availability and responsiveness of FP Sign services. Our team is investigating the issue and working to restore normal operation as quickly as possible.
This incident has been resolved.
Mailings sent for customers using the mailserver-connection via SPF record may not have been processed correctly. The issue has been resolved and has been fixed since Monday 09:45 am.
Errors may occur that the DATEV Connector is not licensed. You may experience problems with connections to our data center. We are currently investigating this issue.
Our data center has confirmed that the issue was successfully resolved.
An error is currently occurring when verifying the identity status for qualified electronic signatures via Swisscom. The issue is currently being investigated.
The issue has been identified. Until the fix has been implemented, you can continue to sign documents qualified electronically via FP Sign. To receive instructions on this temporary solution, please contact support via the following email address: [email protected] With the subject line: Swisscom disruption
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
The SMS service is currently experiencing an outage. Our partner is working to resolve the issue. TANs can still be sent via phone call.
A fix has been implemented by our partner and we are monitoring the results.
This incident has been resolved.
There is currently an error occurring during the license verification process for the DATEV Connector. We are currently investigating the cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Currently errors may appear when signing or starting requests. We are investigating the issue.
Workflow creation is working again. The signing of documents might still be a bit slow.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There are currently delays with starting requests where the creator of the request signs the document themselves. The signature services are available without restriction.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There was a malfunction that partially affected the use of FP Sign and system errors were displayed. From 1:30 p.m. onwards, service was available again without restriction.
There are currently problems with credit card payments for new customers. The cause has already been identified and a solution is being worked on.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
When creating requests via the DATEV Connector, there is currently a disruption whereby a system message appears before the request can be finalized in the browser.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
There was a temporary disruption during the request creation process, which resulted in a system message. This has been identified and resolved.
We are currently experiencing issues with the Swisscom signature service. Customers may encounter errors when signing documents. Our team is aware of the problem and is actively investigating. We will post an update as soon as more information is available.
We have identified the root cause of the issue. A dependent service within the Swisscom infrastructure is currently unavailable, which is causing signature requests to fail. We are in direct contact with our partners at Swisscom to address this outage and await a timeline for resolution.
Swisscom is aware of the problem and is working with high priority on fixing this disruption.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
This morning, an error occurred whereby the FP Sign DATEV Connector licensing did not work. The issue was resolved at around 9 a.m. It may be restarted in order to solve the issue.
The external signature service from sign-me is currently not available. Our partner D-Trust is already working on a solution to fix this. This currently affects the use of qualified signatures, identification and account registration with sign-me.
A fix from sign-me has been implemented and we are monitoring the results.
This incident has been resolved.
Currently, the portal functionality encountered difficulties with the connectivity. For this reason, the login and signature process takes longer than usual or fails partially. This incident is currently under investigation. If you have any questions, please open a ticket https://helpcenter.fp-sign.com/en/support/tickets/new
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Errors may occur that the DATEV Connector is not licensed. We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Dear Sir or Madam, Between 23 May 2025 16:00 CET and 26 May 2025 19:00 CET, signatures with the sign-me functionality encountered difficulties with their connectivity. For this reason, those signatures took longer than usual or failed partially. These issues have now been resolved, and we have taken measures to ensure that such issues will not occur again. If you have any questions, please email [email protected]. Sincerely, The FP Sign Support Team
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Errors may currently occur with individual requests as part of the countersignature process. The behavior is currently being investigated.
The issue affects partial Login countersigner request.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
From Sunday until today, Swisscom had to switch their backup SMS service for technical reasons. As a trust service provider, they have several SMS services running in parallel due to higher redundancy. As each SMS provider has its own set of contracts with mobile phone providers, it is possible that some SMS that were previously transmitted in networks may no longer reach the target device. They will switch back to the original SMS service shortly.
Swisscom is working with high priority to resolve this issue.
This incident has been resolved.
Dear Sir or Madam, since 13 March 2025 13:00 CET we are experiencing partial connection problems with the sign-me 2FA app on iOS and Android. We are working on resolving this issue as soon as possible. Users who are currently using the sign-me 2FA app and experiencing issues can switch to SMS-TAN. To do this, the 2FA app registration must be canceled. This is achieved by restarting the app registration via the sign-me self-service at www.sign-me.de. Step by step: 1. Log in with your access data. 2. Click on "App signup". 3. Click on "start". 4. Enter TAN. 5. Click on "back" to cancel app signup. In case of any questions, please refer per email to [email protected]. Sincerely, Support-Team of FP sign and Bundesdruckerei GmbH
Dear Sir or Madam, Between 13 March 2025 13:00 CET and 14 March 2025 20:00 CET, users of the sign-me 2FA might have experienced connectivity issues. Those issues are resolved and we took measures to ensure such connectivity issues will not occur again. In case of any questions, please refer per email to [email protected]. Sincerely, Support-Team of FP Sign Bundesdruckerei GmbH
Between 9-12 a.m., FP Sign servers experienced occasional periods of high load, which caused intermittent errors.
The licence service was out of order on 23.12.2024 mid-morning and only partially accessible. FP Sign DATEV could not be started with the message "Licensing error - FP Sign DATEV Connector not licensed".
There are currently restrictions on sending text messages. The problem is currently being analysed. The alternative function of receiving the TAN by phone call continues to work without restrictions.
The issue has been identified and a fix is being implemented.
This incident has been resolved.