FP Sign experienced a critical incident on August 6, 2025 affecting Swisscom, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2025, 02:04 PM UTC
We are currently experiencing issues with the Swisscom signature service. Customers may encounter errors when signing documents. Our team is aware of the problem and is actively investigating. We will post an update as soon as more information is available.
- identified Aug 06, 2025, 02:29 PM UTC
We have identified the root cause of the issue. A dependent service within the Swisscom infrastructure is currently unavailable, which is causing signature requests to fail. We are in direct contact with our partners at Swisscom to address this outage and await a timeline for resolution.
- identified Aug 07, 2025, 08:46 AM UTC
Swisscom is aware of the problem and is working with high priority on fixing this disruption.
- monitoring Aug 08, 2025, 08:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 08, 2025, 10:31 AM UTC
This incident has been resolved.