FP Sign incident
sign-me 2FA (iOS and Android) partially disrupted
FP Sign experienced a minor incident on March 14, 2025 affecting sign-me, lasting 4d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2025, 02:42 PM UTC
Dear Sir or Madam, since 13 March 2025 13:00 CET we are experiencing partial connection problems with the sign-me 2FA app on iOS and Android. We are working on resolving this issue as soon as possible. Users who are currently using the sign-me 2FA app and experiencing issues can switch to SMS-TAN. To do this, the 2FA app registration must be canceled. This is achieved by restarting the app registration via the sign-me self-service at www.sign-me.de. Step by step: 1. Log in with your access data. 2. Click on "App signup". 3. Click on "start". 4. Enter TAN. 5. Click on "back" to cancel app signup. In case of any questions, please refer per email to [email protected]. Sincerely, Support-Team of FP sign and Bundesdruckerei GmbH
- resolved Mar 18, 2025, 04:13 PM UTC
Dear Sir or Madam, Between 13 March 2025 13:00 CET and 14 March 2025 20:00 CET, users of the sign-me 2FA might have experienced connectivity issues. Those issues are resolved and we took measures to ensure such connectivity issues will not occur again. In case of any questions, please refer per email to [email protected]. Sincerely, Support-Team of FP Sign Bundesdruckerei GmbH