FP Sign incident
Issue with qualified electronic signatures via Swisscom
FP Sign experienced a notice incident on July 1, 2026 affecting Swisscom, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 02:27 PM UTC
An error is currently occurring when verifying the identity status for qualified electronic signatures via Swisscom. The issue is currently being investigated.
- identified Jul 01, 2026, 02:59 PM UTC
The issue has been identified. Until the fix has been implemented, you can continue to sign documents qualified electronically via FP Sign. To receive instructions on this temporary solution, please contact support via the following email address: [email protected] With the subject line: Swisscom disruption
- monitoring Jul 02, 2026, 12:36 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 02, 2026, 03:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 02, 2026, 03:32 PM UTC
This incident has been resolved.