Resolved after 1 hour 54 minutes, affecting FP Sign Portal and FP Sign API, on November 28, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
FP Sign PortalFP Sign API
Update timeline
- investigating Nov 28, 2025, 08:58 AM UTC
There are currently delays with starting requests where the creator of the request signs the document themselves. The signature services are available without restriction.
- identified Nov 28, 2025, 09:24 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 28, 2025, 10:09 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 28, 2025, 10:53 AM UTC
This incident has been resolved.
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