FP Sign incident

Restrictions on countersigning requests

Minor Resolved View vendor source →

FP Sign experienced a minor incident on April 4, 2025 affecting FP Sign Portal, lasting 5h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 07:50 AM UTC
Resolved
Apr 04, 2025, 01:36 PM UTC
Duration
5h 45m
Detected by Pingoru
Apr 04, 2025, 07:50 AM UTC

Affected components

FP Sign Portal

Update timeline

  1. investigating Apr 04, 2025, 07:50 AM UTC

    Errors may currently occur with individual requests as part of the countersignature process. The behavior is currently being investigated.

  2. identified Apr 04, 2025, 08:30 AM UTC

    The issue affects partial Login countersigner request.

  3. monitoring Apr 04, 2025, 10:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Apr 04, 2025, 10:56 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Apr 04, 2025, 01:36 PM UTC

    This incident has been resolved.