FP Sign incident

Error with credit card payment

Minor Resolved View vendor source →

FP Sign experienced a minor incident on October 20, 2025 affecting Contract booking service, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:51 AM UTC
Resolved
Oct 20, 2025, 10:30 AM UTC
Duration
38m
Detected by Pingoru
Oct 20, 2025, 09:51 AM UTC

Affected components

Contract booking service

Update timeline

  1. identified Oct 20, 2025, 09:51 AM UTC

    There are currently problems with credit card payments for new customers. The cause has already been identified and a solution is being worked on.

  2. monitoring Oct 20, 2025, 11:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2025, 11:34 AM UTC

    This incident has been resolved.