Exa Outage History

Our Services team have migrated the affected customer to an alternative LNS, and all affected customers should now be back online. If you are still offline, please reboot your router, and if this fails to bring your connection back online, please call the Helpdesk on 0345 145 1234, and the team will be happy to assist.

We are happy the issue has been fully resolved, and we will now be closing this status. If you are still experiencing any issues, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.

The root cause was identified as an issue with one of our GeoDNS services running in Manchester. The service has been rebooted and is fully operational again.

Type: Maintenance Duration: 2 hours and 10 minutes Affected Components: Physical FortiGate Firewalls Apr 23, 18:00:00 GMT+0 - Identified - On Thursday, 23rd April at 7 pm, we will be upgrading all of the Exa-managed physical FortiGate firewalls to a newer stable release. The work is being carried out to ensure we maintain our high standards and keep the firewalls on the latest OS release. Our Networking team will carry out the work and ensure that all firewalls are back online and running following the maintenance. If you have any issues following this work, please call our Helpdesk on 0345 145 1234, and the team will be happy to help. Apr 23, 15:49:40 GMT+0 - Completed - Our engineering team has decided to postpone this work for a later date to be scheduled in. We apologise for any inconvenience this may have caused and will provide sufficient notice for when the works will be carried out.

Type: Incident Duration: 9 minutes Affected Components: ADSL/FTTC/FTTP Mar 18, 09:15:46 GMT+0 - Identified - We have identified an issue that is affecting some of our SoGEA and FTTP customers, which is preventing them from accessing the internet. We are currently rolling out a fix and once this has been completed, a further update will be posted. Mar 18, 09:24:50 GMT+0 - Resolved - The fix that was implemented has resolved the issue. If you are still experiencing internet access problems, please restart your router in the first instance. If that does not restore your connection, contact our Support Team at 0345 145 1234 for further assistance.

Type: Maintenance Duration: 7 hours and 23 minutes Mar 5, 09:44:00 GMT+0 - Identified - We are upgrading our status page infrastructure this Thursday, March 5, 2026, to provide a more reliable experience. What you need to know: Seamless Transition: You don’t need to do anything. Your email subscription and chosen notification categories will carry over automatically. Same URL: The web address remains the same, though you may notice a fresh new look. New Sender Info: Notifications may now come from instatus.com or status.exa.net.uk. Action Required: When the transfer is complete this Thursday, you will receive an automated signup email. Please check your spam folder to ensure these emails are whitelisted and you continue to receive timely updates. Mar 5, 09:47:40 GMT+0 - Identified - The maintenance has been started Mar 5, 17:10:25 GMT+0 - Completed - Welcome to the new Status page!

Type: Incident Affected Components: Leased Line, Core Network, Quantum / Quantum + Filtering, ADSL/FTTC/FTTP, Darklight Feb 24, 08:53:00 GMT+0 - Investigating - We are aware of the slow internet speeds affecting usage. Our engineers are currently investigating the issue, and we will provide an update shortly. We apologise for any inconvenience this may cause. Feb 24, 10:17:52 GMT+0 - Resolved - Connectivity should be back to normal. Any issues with connectivity, please contact our helpdesk on 0345 145 1234 Feb 24, 08:56:52 GMT+0 - Investigating - We have identified the root cause of the issue and have resolved it. We can see things are settling, but we'll continue monitoring. Please contact our helpdesk if you are still experiencing downtime or slow speeds on 0345 145 1234

Type: Incident Affected Components: Darklight Feb 3, 15:46:00 GMT+0 - Investigating - We are aware of an issue that will affect our DarkLight connectivity customers in the Sheffield region. Customers will currently be offline, with the outage starting at 15:46. Our Networking team have escalated this with our supplier, and we will provide a further update as soon we have any more information. Feb 3, 17:37:30 GMT+0 - Investigating - We have seen from our monitoring that the affected circuits in Sheffield are all back online. We will continue to monitor and work with the supplies if we see any change. We're sorry for any inconvenience this afternoon's outage may have caused you.

Type: Incident Affected Components: Darklight Dec 18, 16:30:00 GMT+0 - Investigating - Northern PowerGrid have a power cut in Halifax affecting our Point of Presence. This has caused a full outage to Darklight and Colo Customers at site. Their incident reference is Ref:INCD-725080-A and at 15:55 their last update informed us that they are working on it. We will advise of any further changes. Dec 19, 08:26:50 GMT+0 - Resolved - INCD-725080-A was resolved by Northern PowerGrid at 6pm yesterday and all our systems came back online.