Exa incident

SurfProtect - Proxy Issues

Minor Resolved

Exa experienced a minor incident on April 24, 2026 affecting Exa Networks and Surfprotect (Quantum / Quantum + Filtering) and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2026, 06:56 AM UTC
Resolved
Apr 24, 2026, 08:35 AM UTC
Duration
1h 38m
Detected by Pingoru
Apr 24, 2026, 06:56 AM UTC

Affected components

Exa NetworksSurfprotect (Quantum / Quantum + Filtering)Surfprotect (Evolution / Evolution + Filtering)

Update timeline

  1. investigating Apr 24, 2026, 06:56 AM UTC

    We have received multiple reports of customers being unable to access the internet when they have the AD proxy set on their device. Our Services team are investigating, and we will provide more information as soon as we have it.

  2. identified Apr 24, 2026, 07:11 AM UTC

    This issue is affecting all proxy services, and our team are investigating this. Further updates will be posted.

  3. investigating Apr 24, 2026, 07:32 AM UTC

    We rerouted traffic from the affected proxy server, resolving internet access issues. Our team is investigating the issue, but currently, all affected schools should be functioning. If problems persist, contact our Support team at 0345 145 1234\.

  4. resolved Apr 24, 2026, 08:35 AM UTC

    The root cause was identified as an issue with one of our GeoDNS services running in Manchester. The service has been rebooted and is fully operational again.