Exa incident
SurfProtect - Proxy Issues
Affected components
Update timeline
- investigating Apr 24, 2026, 06:56 AM UTC
We have received multiple reports of customers being unable to access the internet when they have the AD proxy set on their device. Our Services team are investigating, and we will provide more information as soon as we have it.
- identified Apr 24, 2026, 07:11 AM UTC
This issue is affecting all proxy services, and our team are investigating this. Further updates will be posted.
- investigating Apr 24, 2026, 07:32 AM UTC
We rerouted traffic from the affected proxy server, resolving internet access issues. Our team is investigating the issue, but currently, all affected schools should be functioning. If problems persist, contact our Support team at 0345 145 1234\.
- resolved Apr 24, 2026, 08:35 AM UTC
The root cause was identified as an issue with one of our GeoDNS services running in Manchester. The service has been rebooted and is fully operational again.
Looking to track Exa downtime and outages?
Pingoru polls Exa's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Exa reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Exa alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required