ExaCube Outage

Update timeline

1. resolved Apr 09, 2026, 09:29 AM UTC

   Type: Incident Duration: 15 days, 1 hour and 54 minutes Affected Components: ExaCube Apr 9, 09:29:23 GMT+0 - Identified - We are currently experiencing an issue affecting ExaCube customers. If you are affected, you may encounter certificate errors when accessing HTTPS websites. We are in the process of contacting all affected customers directly. However, if you believe you are impacted and have not yet been contacted, please reach out to our Support Team on 0345 145 1234. Apr 13, 08:00:00 GMT+0 - Monitoring - New certificates have been issued to affected customers, and most services have been restored. We are completing the remaining rollout. A Reason for Outage (RFO) will be available to affected customers in due course. If you are still experiencing issues, please contact our Support Team on [0345 145 1234](tel:03451451234). Apr 24, 11:22:54 GMT+0 - Resolved - After monitoring the issue over the last 11 days, we are happy the issue has been fully resolved. A Reason for Outage (RFO) will be available next week. If you would like a copy and have not yet requested one, please contact the Helpdesk and we will ensure a copy is sent to you.