Exa incident

DarkLight Outage - Leeds

Minor Resolved

Exa experienced a minor incident on May 18, 2026 affecting Connectivity (Darklight), lasting 35m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 09:05 AM UTC
Resolved
May 18, 2026, 09:41 AM UTC
Duration
35m
Detected by Pingoru
May 18, 2026, 09:05 AM UTC

Affected components

Connectivity (Darklight)

Update timeline

  1. identified May 18, 2026, 09:05 AM UTC

    We are aware of an issue that will be affecting some of our DarkLight customers in Leeds. Our Networking team will be working with the suppliers to get this rectified as soon as possible. We will provide further updates as soon as we have them.

  2. monitoring May 18, 2026, 09:41 AM UTC

    From our monitoring, we have seen the affected services come back online. We will continue to monitor the situation and leave this status open until we are happy the issue has been fully resolved.

  3. resolved May 18, 2026, 09:41 AM UTC

    We are happy the issue has been fully resolved, and we will now be closing this status. If you are still experiencing any issues, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.