Is Exa down?
Last checked 8m agoNo incidents right now.
Exa is operational right now. Last checked 8m ago; the most recent incident resolved 15h ago.
Real-time Exa status, recent outages, and incident history — pulled directly from Exa's official status page at https://status.exa.net.uk every 5 minutes. Pingoru tracks 22 Exa services and has captured 36 incidents in the last 90 days (99.92% uptime). Get email, Slack, Discord, or webhook alerts the moment Exa reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Quantum / Quantum + FilteringEvolution / Evolution + FilteringSurfprotect PanelReal Time AlertsSurfprotect Analytics
Timeline · 6 updates
- investigating · Jul 06, 2026, 07:28 AM UTC
We are investigating an issue that may be causing connectivity and SurfProtect issues for some of our customers. Our Services team is investigating, and we will provide further updates as soon as we have them.
- identified · Jul 06, 2026, 07:34 AM UTC
The outage seems to be related to a partial switch failure in our London data centre. We are seeing some services being restored, but we are still investigating. Further updates to follow.
- monitoring · Jul 06, 2026, 07:55 AM UTC
Our Services team has rerouted the traffic away from the affected switch, and all affected customers should be back online. Our Services team will continue to investigate. If you are still having issues, please call our Helpdesk on 0345 145 1234, and the team will be happy to assist.
- identified · Jul 06, 2026, 08:34 AM UTC
Following the issues with the switch this morning, we are aware that some ExaCUBE/SurfProtect Evolution customers are still having trouble getting online. Our Services team are working to resolve this as soon as possible. We will provide further updates as soon as we have any more information.
- monitoring · Jul 06, 2026, 11:57 AM UTC
All affected customers should now be online and able to access the internet again. Our Services team are still working to fully resolve the issues. We are continuing to monitor the services, and they will be classified as at risk until this status is formally closed, as there may be intermittent disconnections.
- monitoring · Jul 07, 2026, 09:01 AM UTC
Our Services team has tested a fix overnight, and we are now in the process of deploying this to all ExaCUBE devices. We do not anticipate there will be any extended downtime for customers, even prior to the fix being rolled out. This status will remain open until we have deployed the fix and monitored it for a period of time. Thank you for your patience and understanding whilst we have been working hard to resolve it for all affected schools. If you do encounter any issues today, please call the Helpdesk on 0345 145 1234, and the team will be happy to assist.
Latest: Our Services team has tested a fix overnight, and we are now in the process of deploying this to all ExaCUBE devices. We do not anticipate there will be any extended downtime for c…
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- ADSL/FTTC/FTTP
Timeline · 2 updates
- investigating · May 18, 2026, 01:04 PM UTC
We are aware of an issue that will be affecting some of our non-Surfprotect customers who have a SoGEA or FTTP connection. Our Services team is working to resolve this as soon as possible. We will provide further updates as soon as we have them.
- resolved · May 18, 2026, 01:11 PM UTC
Our Services team have migrated the affected customer to an alternative LNS, and all affected customers should now be back online. If you are still offline, please reboot your router, and if this fails to bring your connection back online, please call the Helpdesk on 0345 145 1234, and the team will be happy to assist.
Latest: Our Services team have migrated the affected customer to an alternative LNS, and all affected customers should now be back online. If you are still offline, please reboot your rout…
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Timeline · 1 update
- resolved · May 18, 2026, 01:04 PM UTC
Type: Incident Duration: 6 minutes Affected Components: ADSL/FTTC/FTTP May 18, 13:04:49 GMT+0 - Investigating - We are aware of an issue that will be affecting some of our non-Surfprotect customers who have a SoGEA or FTTP connection. Our Services team is working to resolve this as soon as possible. We will provide further updates as soon as we have them. May 18, 13:11:03 GMT+0 - Resolved - Our Services team have migrated the affected customer to an alternative LNS, and all affected customers should now be back online. If you are still offline, please reboot your router, and if this fails to bring your connection back online, please call the Helpdesk on 0345 145 1234, and the team will be happy to assist.
Latest: Type: Incident Duration: 6 minutes Affected Components: ADSL/FTTC/FTTP May 18, 13:04:49 GMT+0 - Investigating - We are aware of an issue that will be affecting some of our non-Surf…
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- Darklight
Timeline · 3 updates
- identified · May 18, 2026, 09:05 AM UTC
We are aware of an issue that will be affecting some of our DarkLight customers in Leeds. Our Networking team will be working with the suppliers to get this rectified as soon as possible. We will provide further updates as soon as we have them.
- monitoring · May 18, 2026, 09:41 AM UTC
From our monitoring, we have seen the affected services come back online. We will continue to monitor the situation and leave this status open until we are happy the issue has been fully resolved.
- resolved · May 18, 2026, 09:41 AM UTC
We are happy the issue has been fully resolved, and we will now be closing this status. If you are still experiencing any issues, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.
Latest: We are happy the issue has been fully resolved, and we will now be closing this status. If you are still experiencing any issues, please call our Helpdesk on 0345 145 1234, and the…
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Timeline · 1 update
- resolved · May 18, 2026, 09:05 AM UTC
Type: Incident Duration: 36 minutes Affected Components: Darklight May 18, 09:05:28 GMT+0 - Identified - We are aware of an issue that will be affecting some of our DarkLight customers in Leeds. Our Networking team will be working with the suppliers to get this rectified as soon as possible. We will provide further updates as soon as we have them. May 18, 09:41:20 GMT+0 - Monitoring - From our monitoring, we have seen the affected services come back online. We will continue to monitor the situation and leave this status open until we are happy the issue has been fully resolved. May 18, 09:41:21 GMT+0 - Resolved - We are happy the issue has been fully resolved, and we will now be closing this status. If you are still experiencing any issues, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.
Latest: Type: Incident Duration: 36 minutes Affected Components: Darklight May 18, 09:05:28 GMT+0 - Identified - We are aware of an issue that will be affecting some of our DarkLight custo…
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- SurfProtect and Connectivity Issues ResolvedStarted Jul 06, 2026, 07:28 AM UTC · Resolved Jul 14, 2026, 04:05 PM UTC · 8d 8h
- Started May 18, 2026, 01:04 PM UTC · Resolved May 18, 2026, 01:11 PM UTC · 6m
- Started May 18, 2026, 01:04 PM UTC · Resolved May 18, 2026, 01:04 PM UTC · —
- DarkLight Outage - Leeds ResolvedStarted May 18, 2026, 09:05 AM UTC · Resolved May 18, 2026, 09:41 AM UTC · 35m
- DarkLight Outage - Leeds ResolvedStarted May 18, 2026, 09:05 AM UTC · Resolved May 18, 2026, 09:05 AM UTC · —