Is Exa down?
Last checked 12m agoNo incidents right now.
Exa is operational right now. Last checked 12m ago; the most recent incident resolved 2d ago.
Real-time Exa status, recent outages, and incident history — pulled directly from Exa's official status page at https://status.exa.net.uk every 5 minutes. Pingoru tracks 21 Exa services and has captured 32 incidents in the last 90 days (99.50% uptime). Get email, Slack, Discord, or webhook alerts the moment Exa reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- ADSL/FTTC/FTTP
Timeline · 2 updates
- investigating · May 18, 2026, 01:04 PM UTC
We are aware of an issue that will be affecting some of our non-Surfprotect customers who have a SoGEA or FTTP connection. Our Services team is working to resolve this as soon as possible. We will provide further updates as soon as we have them.
- resolved · May 18, 2026, 01:11 PM UTC
Our Services team have migrated the affected customer to an alternative LNS, and all affected customers should now be back online. If you are still offline, please reboot your router, and if this fails to bring your connection back online, please call the Helpdesk on 0345 145 1234, and the team will be happy to assist.
Latest: Our Services team have migrated the affected customer to an alternative LNS, and all affected customers should now be back online. If you are still offline, please reboot your rout…
-
-
Timeline · 1 update
- resolved · May 18, 2026, 01:04 PM UTC
Type: Incident Duration: 6 minutes Affected Components: ADSL/FTTC/FTTP May 18, 13:04:49 GMT+0 - Investigating - We are aware of an issue that will be affecting some of our non-Surfprotect customers who have a SoGEA or FTTP connection. Our Services team is working to resolve this as soon as possible. We will provide further updates as soon as we have them. May 18, 13:11:03 GMT+0 - Resolved - Our Services team have migrated the affected customer to an alternative LNS, and all affected customers should now be back online. If you are still offline, please reboot your router, and if this fails to bring your connection back online, please call the Helpdesk on 0345 145 1234, and the team will be happy to assist.
Latest: Type: Incident Duration: 6 minutes Affected Components: ADSL/FTTC/FTTP May 18, 13:04:49 GMT+0 - Investigating - We are aware of an issue that will be affecting some of our non-Surf…
-
- Darklight
Timeline · 3 updates
- identified · May 18, 2026, 09:05 AM UTC
We are aware of an issue that will be affecting some of our DarkLight customers in Leeds. Our Networking team will be working with the suppliers to get this rectified as soon as possible. We will provide further updates as soon as we have them.
- monitoring · May 18, 2026, 09:41 AM UTC
From our monitoring, we have seen the affected services come back online. We will continue to monitor the situation and leave this status open until we are happy the issue has been fully resolved.
- resolved · May 18, 2026, 09:41 AM UTC
We are happy the issue has been fully resolved, and we will now be closing this status. If you are still experiencing any issues, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.
Latest: We are happy the issue has been fully resolved, and we will now be closing this status. If you are still experiencing any issues, please call our Helpdesk on 0345 145 1234, and the…
-
-
Timeline · 1 update
- resolved · May 18, 2026, 09:05 AM UTC
Type: Incident Duration: 36 minutes Affected Components: Darklight May 18, 09:05:28 GMT+0 - Identified - We are aware of an issue that will be affecting some of our DarkLight customers in Leeds. Our Networking team will be working with the suppliers to get this rectified as soon as possible. We will provide further updates as soon as we have them. May 18, 09:41:20 GMT+0 - Monitoring - From our monitoring, we have seen the affected services come back online. We will continue to monitor the situation and leave this status open until we are happy the issue has been fully resolved. May 18, 09:41:21 GMT+0 - Resolved - We are happy the issue has been fully resolved, and we will now be closing this status. If you are still experiencing any issues, please call our Helpdesk on 0345 145 1234, and the team will be happy to help.
Latest: Type: Incident Duration: 36 minutes Affected Components: Darklight May 18, 09:05:28 GMT+0 - Identified - We are aware of an issue that will be affecting some of our DarkLight custo…
-
- Exa NetworksQuantum / Quantum + FilteringEvolution / Evolution + Filtering
Timeline · 4 updates
- investigating · Apr 24, 2026, 06:56 AM UTC
We have received multiple reports of customers being unable to access the internet when they have the AD proxy set on their device. Our Services team are investigating, and we will provide more information as soon as we have it.
- identified · Apr 24, 2026, 07:11 AM UTC
This issue is affecting all proxy services, and our team are investigating this. Further updates will be posted.
- investigating · Apr 24, 2026, 07:32 AM UTC
We rerouted traffic from the affected proxy server, resolving internet access issues. Our team is investigating the issue, but currently, all affected schools should be functioning. If problems persist, contact our Support team at 0345 145 1234\.
- resolved · Apr 24, 2026, 08:35 AM UTC
The root cause was identified as an issue with one of our GeoDNS services running in Manchester. The service has been rebooted and is fully operational again.
Latest: The root cause was identified as an issue with one of our GeoDNS services running in Manchester. The service has been rebooted and is fully operational again.
-
See the full Exa outage history
8 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Exa outage history →Or sign up free to get alerts when Exa breaks · 10 free monitors · No credit card
- Started May 18, 2026, 01:04 PM UTC · Resolved May 18, 2026, 01:11 PM UTC · 6m
- Started May 18, 2026, 01:04 PM UTC · Resolved May 18, 2026, 01:04 PM UTC · —
- DarkLight Outage - Leeds ResolvedStarted May 18, 2026, 09:05 AM UTC · Resolved May 18, 2026, 09:41 AM UTC · 35m
- DarkLight Outage - Leeds ResolvedStarted May 18, 2026, 09:05 AM UTC · Resolved May 18, 2026, 09:05 AM UTC · —
- SurfProtect - Proxy Issues ResolvedStarted Apr 24, 2026, 06:56 AM UTC · Resolved Apr 24, 2026, 08:35 AM UTC · 1h 38m
- SurfProtect - Proxy Issues ResolvedStarted Apr 24, 2026, 06:56 AM UTC · Resolved Apr 24, 2026, 06:56 AM UTC · —
- Started Apr 23, 2026, 06:00 PM UTC · Resolved Apr 23, 2026, 06:00 PM UTC · —
- Started Apr 10, 2026, 07:00 PM UTC · Resolved Apr 10, 2026, 07:00 PM UTC · —