Is Exa down?
Last checked 7m agoNo incidents right now.
Exa is operational right now. Last checked 7m ago; the most recent incident resolved 3h ago.
Real-time Exa status, recent outages, and incident history — pulled directly from Exa's official status page at https://status.exa.net.uk every 5 minutes. Pingoru tracks 25 Exa services and has captured 35 incidents in the last 90 days (100.00% uptime). Get email, Slack, Discord, or webhook alerts the moment Exa reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- ExaCube Hardware
Timeline · 4 updates
- investigating · Aug 19, 2026, 08:31 AM UTC
We've identified an issue affecting customers using ExaCube. Our engineering team are actively investigating. We will provide more information as soon as we have it. We apologise for any inconvenience caused.
- identified · Aug 19, 2026, 10:26 AM UTC
We've identified that the issue was caused by a back end service, we are in the process of moving ExaCube customers to a back up platform to restore connectivity. Apologies for any inconvenience caused.
- monitoring · Aug 19, 2026, 10:39 AM UTC
This issue is now resolved and we are monitoring the service, please get in touch with our support team via 0345 145 1234 if you are still experiencing any problems.
- resolved · Aug 19, 2026, 01:14 PM UTC
After monitoring we're happy to resolve this incident. If you are still experiencing any issue please get in touch with our support team 0345 145 1234.
Latest: After monitoring we're happy to resolve this incident. If you are still experiencing any issue please get in touch with our support team 0345 145 1234.
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- ExaCube Hardware
Timeline · 3 updates
- investigating · Aug 17, 2026, 09:00 AM UTC
We've identified an issue affecting customers using ExaCube. Our engineering team are actively investigating. We will provide more information as soon as we have it. We apologise for any inconvenience caused.
- monitoring · Aug 17, 2026, 10:05 AM UTC
This issue is now resolved, please get in touch with our support team via 0345 145 1234 if you are still experiencing any problems.
- resolved · Aug 17, 2026, 12:58 PM UTC
After monitoring we're happy to resolve this incident. If you are still experiencing any issue please get in touch with our support team 0345 145 1234.
Latest: After monitoring we're happy to resolve this incident. If you are still experiencing any issue please get in touch with our support team 0345 145 1234.
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- SurfProtect Quantum / Quantum + FilteringEvolution / Evolution + FilteringSurfprotect PanelReal Time AlertsSurfprotect Analytics
Timeline · 6 updates
- investigating · Jul 06, 2026, 07:28 AM UTC
We are investigating an issue that may be causing connectivity and SurfProtect issues for some of our customers. Our Services team is investigating, and we will provide further updates as soon as we have them.
- identified · Jul 06, 2026, 07:34 AM UTC
The outage seems to be related to a partial switch failure in our London data centre. We are seeing some services being restored, but we are still investigating. Further updates to follow.
- monitoring · Jul 06, 2026, 07:55 AM UTC
Our Services team has rerouted the traffic away from the affected switch, and all affected customers should be back online. Our Services team will continue to investigate. If you are still having issues, please call our Helpdesk on 0345 145 1234, and the team will be happy to assist.
- identified · Jul 06, 2026, 08:34 AM UTC
Following the issues with the switch this morning, we are aware that some ExaCUBE/SurfProtect Evolution customers are still having trouble getting online. Our Services team are working to resolve this as soon as possible. We will provide further updates as soon as we have any more information.
- monitoring · Jul 06, 2026, 11:57 AM UTC
All affected customers should now be online and able to access the internet again. Our Services team are still working to fully resolve the issues. We are continuing to monitor the services, and they will be classified as at risk until this status is formally closed, as there may be intermittent disconnections.
- monitoring · Jul 07, 2026, 09:01 AM UTC
Our Services team has tested a fix overnight, and we are now in the process of deploying this to all ExaCUBE devices. We do not anticipate there will be any extended downtime for customers, even prior to the fix being rolled out. This status will remain open until we have deployed the fix and monitored it for a period of time. Thank you for your patience and understanding whilst we have been working hard to resolve it for all affected schools. If you do encounter any issues today, please call the Helpdesk on 0345 145 1234, and the team will be happy to assist.
Latest: Our Services team has tested a fix overnight, and we are now in the process of deploying this to all ExaCUBE devices. We do not anticipate there will be any extended downtime for c…
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- ExaCube Outage ResolvedStarted Aug 19, 2026, 08:31 AM UTC · Resolved Aug 19, 2026, 01:14 PM UTC · 4h 43m
- ExaCube Outage ResolvedStarted Aug 17, 2026, 09:00 AM UTC · Resolved Aug 17, 2026, 12:58 PM UTC · 3h 58m
- SurfProtect and Connectivity Issues ResolvedStarted Jul 06, 2026, 07:28 AM UTC · Resolved Jul 14, 2026, 04:05 PM UTC · 8d 8h