Is Exa down?
Last checked 3m agoNo incidents right now.
Exa is operational right now. Last checked 3m ago; the most recent incident resolved 1d ago.
Real-time Exa status, recent outages, and incident history: pulled directly from Exa's official status page at status.exa.net.uk every 5 minutes. Pingoru tracks 25 Exa services and has captured 40 incidents in the last 90 days (99.75% uptime). Get email, Slack, Discord, or webhook alerts the moment Exa reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- SurfProtect Quantum / Quantum + Filtering
Timeline · 2 updates
- investigating · Oct 30, 2026, 08:30 AM UTC
We are aware that some customers are currently unable to access the internet when using the SurfProtect Proxy service this morning. The issue is related to a single SurfProtect server, and our Services team are currently working to resolve this. We will provide further updates as soon as we have them.
- resolved · Oct 30, 2026, 10:17 AM UTC
Our Services team have now resolved the issue with the affected SurfProtect server, and all customers will be able to access the internet again. We are sorry for any inconvenience this has caused you this morning.
Latest: Our Services team have now resolved the issue with the affected SurfProtect server, and all customers will be able to access the internet again. We are sorry for any inconvenience …
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- Other
Timeline · 1 update
- resolved · Oct 22, 2026, 02:59 PM UTC
As you may have seen, there were some critical security vulnerabilities identified relating to PHP that were announced over the last couple of days. We want to assure our customers that any service managed by Exa has been patched and is not vulnerable. If you run a service managed by yourselves that utilises PHP, then we would advise that you install the latest security updates as soon as possible.
Latest: As you may have seen, there were some critical security vulnerabilities identified relating to PHP that were announced over the last couple of days. We want to assure our customers…
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- Darklight
Timeline · 6 updates
- identified · Oct 09, 2026, 01:11 PM UTC
We are aware of an issue that is affecting our DarkLight connectivity customers in the Sheffield region at the moment. Our Networking team are investigating and has logged this with the suppliers. We are sorry for any inconvenience this will be causing, and we will update this status as soon as we have any updates.
- investigating · Oct 09, 2026, 03:37 PM UTC
Our Suppliers are continuing to investigate the issue, and we will update the status with more information as soon as we can.
- investigating · Oct 09, 2026, 06:26 PM UTC
The suppliers have dispatched an engineering team to the affected data centre(s), and we will provide a further update following this visit.
- monitoring · Oct 10, 2026, 06:53 AM UTC
Our Suppliers have been working through the night and have restored the affected fibre. From our monitoring, we can see the link has come back up, and all affected customers will be back online again. If you are still offline, please call our Helpdesk on 0345 145 1234 and the team will be happy to assist. We are sorry for the inconvenience this has caused.
- identified · Oct 10, 2026, 03:44 PM UTC
We have seen our Sheffield backhaul link drop again through our monitoring and we have contacted our supplier who are now liaising with the engineering team onsite to resolve this. We are sorry for any inconvenience this will be causing, and we will update the status as soon as we have any updates.
- resolved · Oct 10, 2026, 06:07 PM UTC
The supplier has repaired the affected fibre with a new fibre splice. All affected services will now be back online.
Latest: The supplier has repaired the affected fibre with a new fibre splice. All affected services will now be back online.
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- Other
Timeline · 2 updates
- identified · Sep 16, 2026, 08:38 AM UTC
Our CRM provider is currently experiencing intermittent issues, causing sporadic downtime on our ticketing system. Tickets are still being logged and will be processed between periods of downtime. If anything needs urgent attention, please call us on **0345 145 1234**
- resolved · Sep 16, 2026, 12:00 PM UTC
We have received confirmation that these issues have now been resolved.
Latest: We have received confirmation that these issues have now been resolved.
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- ExaCube Hardware
Timeline · 4 updates
- investigating · Aug 19, 2026, 08:31 AM UTC
We've identified an issue affecting customers using ExaCube. Our engineering team are actively investigating. We will provide more information as soon as we have it. We apologise for any inconvenience caused.
- identified · Aug 19, 2026, 10:26 AM UTC
We've identified that the issue was caused by a back end service, we are in the process of moving ExaCube customers to a back up platform to restore connectivity. Apologies for any inconvenience caused.
- monitoring · Aug 19, 2026, 10:39 AM UTC
This issue is now resolved and we are monitoring the service, please get in touch with our support team via 0345 145 1234 if you are still experiencing any problems.
- resolved · Aug 19, 2026, 01:14 PM UTC
After monitoring we're happy to resolve this incident. If you are still experiencing any issue please get in touch with our support team 0345 145 1234.
Latest: After monitoring we're happy to resolve this incident. If you are still experiencing any issue please get in touch with our support team 0345 145 1234.
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See the full Exa outage history
1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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Incident record
Since April 2026 · Instatus · 25 components checked every 5 minutesThe longest incident in the last year, SurfProtect and Connectivity Issues on July 6, 2026, ran for 8 days. 79 maintenance windows announced in the same period.
Most affected components, last 12 months
- Overall16
- SurfProtect Quantum / Quantum + Filtering3
- Darklight2
- Evolution / Evolution + Filtering2
- ExaCube Hardware2
Latest incidents
- SurfProtect - Proxy Issues
We are aware that some customers are currently unable to access the internet when using the SurfProtect Proxy service this morning. The issue is related to a…
- Exa Networks - PHP Vulnerabilities
As you may have seen, there were some critical security vulnerabilities identified relating to PHP that were announced over the last couple of days. We want to…
- Darklight Connection Issues - Sheffield Region
We are aware of an issue that is affecting our DarkLight connectivity customers in the Sheffield region at the moment. Our Networking team are investigating…
- SurfProtect - Proxy Issues ResolvedStarted Oct 30, 2026, 08:30 AM UTC · Resolved Oct 30, 2026, 10:17 AM UTC · 1h 47m
- Exa Networks - PHP Vulnerabilities ResolvedStarted Oct 22, 2026, 02:59 PM UTC · Resolved Oct 22, 2026, 02:59 PM UTC · –
- Started Oct 09, 2026, 01:11 PM UTC · Resolved Oct 10, 2026, 06:07 PM UTC · 1d 4h
- Intermittent Third Party CRM Outages ResolvedStarted Sep 16, 2026, 08:38 AM UTC · Resolved Sep 16, 2026, 12:00 PM UTC · 3h 21m
- ExaCube Outage ResolvedStarted Aug 19, 2026, 08:31 AM UTC · Resolved Aug 19, 2026, 01:14 PM UTC · 4h 43m
- ExaCube Outage ResolvedStarted Aug 17, 2026, 09:00 AM UTC · Resolved Aug 17, 2026, 12:58 PM UTC · 3h 58m