Is Exa down?

Last checked 3m ago
Current status
Exa is up

No incidents right now.

  • Official status page: status.exa.net.uk
  • Checked every 5 minutes
  • 25 components tracked

Exa is operational right now. Last checked 3m ago; the most recent incident resolved 1d ago.

Real-time Exa status, recent outages, and incident history: pulled directly from Exa's official status page at status.exa.net.uk every 5 minutes. Pingoru tracks 25 Exa services and has captured 40 incidents in the last 90 days (99.75% uptime). Get email, Slack, Discord, or webhook alerts the moment Exa reports a new incident, free for 3 monitors, no credit card.

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Exa uptime 99.75% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 1h 47m
    Started Oct 30, 2026, 08:30 AM UTC · Resolved Oct 30, 2026, 10:17 AM UTC
    SurfProtect Quantum / Quantum + Filtering
    Timeline · 2 updates
    • investigating · Oct 30, 2026, 08:30 AM UTC

      We are aware that some customers are currently unable to access the internet when using the SurfProtect Proxy service this morning. The issue is related to a single SurfProtect server, and our Services team are currently working to resolve this. We will provide further updates as soon as we have them.

    • resolved · Oct 30, 2026, 10:17 AM UTC

      Our Services team have now resolved the issue with the affected SurfProtect server, and all customers will be able to access the internet again. We are sorry for any inconvenience this has caused you this morning.

    Latest: Our Services team have now resolved the issue with the affected SurfProtect server, and all customers will be able to access the internet again. We are sorry for any inconvenience …

  2. Resolved –
    Started Oct 22, 2026, 02:59 PM UTC · Resolved Oct 22, 2026, 02:59 PM UTC
    Other
    Timeline · 1 update
    • resolved · Oct 22, 2026, 02:59 PM UTC

      As you may have seen, there were some critical security vulnerabilities identified relating to PHP that were announced over the last couple of days. We want to assure our customers that any service managed by Exa has been patched and is not vulnerable. If you run a service managed by yourselves that utilises PHP, then we would advise that you install the latest security updates as soon as possible.

    Latest: As you may have seen, there were some critical security vulnerabilities identified relating to PHP that were announced over the last couple of days. We want to assure our customers…

  3. Resolved 1d 4h
    Started Oct 09, 2026, 01:11 PM UTC · Resolved Oct 10, 2026, 06:07 PM UTC
    Darklight
    Timeline · 6 updates
    • identified · Oct 09, 2026, 01:11 PM UTC

      We are aware of an issue that is affecting our DarkLight connectivity customers in the Sheffield region at the moment. Our Networking team are investigating and has logged this with the suppliers. We are sorry for any inconvenience this will be causing, and we will update this status as soon as we have any updates.

    • investigating · Oct 09, 2026, 03:37 PM UTC

      Our Suppliers are continuing to investigate the issue, and we will update the status with more information as soon as we can.

    • investigating · Oct 09, 2026, 06:26 PM UTC

      The suppliers have dispatched an engineering team to the affected data centre(s), and we will provide a further update following this visit.

    • monitoring · Oct 10, 2026, 06:53 AM UTC

      Our Suppliers have been working through the night and have restored the affected fibre. From our monitoring, we can see the link has come back up, and all affected customers will be back online again. If you are still offline, please call our Helpdesk on 0345 145 1234 and the team will be happy to assist. We are sorry for the inconvenience this has caused.

    • identified · Oct 10, 2026, 03:44 PM UTC

      We have seen our Sheffield backhaul link drop again through our monitoring and we have contacted our supplier who are now liaising with the engineering team onsite to resolve this. We are sorry for any inconvenience this will be causing, and we will update the status as soon as we have any updates.

    • resolved · Oct 10, 2026, 06:07 PM UTC

      The supplier has repaired the affected fibre with a new fibre splice. All affected services will now be back online.

    Latest: The supplier has repaired the affected fibre with a new fibre splice. All affected services will now be back online.

  4. Resolved 3h 21m
    Started Sep 16, 2026, 08:38 AM UTC · Resolved Sep 16, 2026, 12:00 PM UTC
    Other
    Timeline · 2 updates
    • identified · Sep 16, 2026, 08:38 AM UTC

      Our CRM provider is currently experiencing intermittent issues, causing sporadic downtime on our ticketing system. Tickets are still being logged and will be processed between periods of downtime. If anything needs urgent attention, please call us on **0345 145 1234**

    • resolved · Sep 16, 2026, 12:00 PM UTC

      We have received confirmation that these issues have now been resolved.

    Latest: We have received confirmation that these issues have now been resolved.

  5. Resolved 4h 43m
    Started Aug 19, 2026, 08:31 AM UTC · Resolved Aug 19, 2026, 01:14 PM UTC
    ExaCube Hardware
    Timeline · 4 updates
    • investigating · Aug 19, 2026, 08:31 AM UTC

      We've identified an issue affecting customers using ExaCube. Our engineering team are actively investigating. We will provide more information as soon as we have it. We apologise for any inconvenience caused.

    • identified · Aug 19, 2026, 10:26 AM UTC

      We've identified that the issue was caused by a back end service, we are in the process of moving ExaCube customers to a back up platform to restore connectivity. Apologies for any inconvenience caused.

    • monitoring · Aug 19, 2026, 10:39 AM UTC

      This issue is now resolved and we are monitoring the service, please get in touch with our support team via 0345 145 1234 if you are still experiencing any problems.

    • resolved · Aug 19, 2026, 01:14 PM UTC

      After monitoring we're happy to resolve this incident. If you are still experiencing any issue please get in touch with our support team 0345 145 1234.

    Latest: After monitoring we're happy to resolve this incident. If you are still experiencing any issue please get in touch with our support team 0345 145 1234.

See the full Exa outage history

1 more incident in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Exa outage history →

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Incident record

Since April 2026 · Instatus · 25 components checked every 5 minutes
26incidents recorded
25last 12 months
6last 90 days
10 hourstypical duration, 12 months

The longest incident in the last year, SurfProtect and Connectivity Issues on July 6, 2026, ran for 8 days. 79 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Overall16
  • SurfProtect Quantum / Quantum + Filtering3
  • Darklight2
  • Evolution / Evolution + Filtering2
  • ExaCube Hardware2

Latest incidents

  • SurfProtect - Proxy Issues October 30, 2026 · 107 minutes · major outage

    We are aware that some customers are currently unable to access the internet when using the SurfProtect Proxy service this morning. The issue is related to a…

  • Exa Networks - PHP Vulnerabilities October 22, 2026 · under a minute · notice

    As you may have seen, there were some critical security vulnerabilities identified relating to PHP that were announced over the last couple of days. We want to…

  • Darklight Connection Issues - Sheffield Region October 9, 2026 · 29 hours · major outage

    We are aware of an issue that is affecting our DarkLight connectivity customers in the Sheffield region at the moment. Our Networking team are investigating…

Outage history

Past 90 days · 6 incidents View full outage history →