Update timeline
- resolved Feb 24, 2026, 08:53 AM UTC
Type: Incident Affected Components: Leased Line, Core Network, Quantum / Quantum + Filtering, ADSL/FTTC/FTTP, Darklight Feb 24, 08:53:00 GMT+0 - Investigating - We are aware of the slow internet speeds affecting usage. Our engineers are currently investigating the issue, and we will provide an update shortly. We apologise for any inconvenience this may cause. Feb 24, 10:17:52 GMT+0 - Resolved - Connectivity should be back to normal. Any issues with connectivity, please contact our helpdesk on 0345 145 1234 Feb 24, 08:56:52 GMT+0 - Investigating - We have identified the root cause of the issue and have resolved it. We can see things are settling, but we'll continue monitoring. Please contact our helpdesk if you are still experiencing downtime or slow speeds on 0345 145 1234
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