Exa experienced a major incident on January 21, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 21, 2026, 09:00 AM UTC
Type: Incident Affected Components: Leased Line Jan 21, 09:00:00 GMT+0 - Investigating - We are currently experiencing connectivity issues in the Birmingham area due to an outage by our supplier. Affected customers may experience connection drops approximately every 30 seconds. Our supplier's NOC team is actively investigating the issue, and we will provide updates as soon as more information becomes available. Jan 21, 11:52:08 GMT+0 - Resolved - Our Suppliers have confirmed that the problem causing the drops seen earlier today has now been resolved. They will continue to monitor closely, but we will be closing the status now. If you are still experiencing an issue, please contact our Helpdesk on 0345 145 1234, and our team will be happy to investigate. Jan 21, 10:26:49 GMT+0 - Investigating - Our supplier has confirmed the issue lies within their core network, and they are working to resolve this as soon as possible. Currently, there is no ETA for the problem to be resolved, but we will continue to liaise with the supplier and provide further updates as soon as we have them.