Update timeline
- resolved Mar 18, 2026, 09:15 AM UTC
Type: Incident Duration: 9 minutes Affected Components: ADSL/FTTC/FTTP Mar 18, 09:15:46 GMT+0 - Identified - We have identified an issue that is affecting some of our SoGEA and FTTP customers, which is preventing them from accessing the internet. We are currently rolling out a fix and once this has been completed, a further update will be posted. Mar 18, 09:24:50 GMT+0 - Resolved - The fix that was implemented has resolved the issue. If you are still experiencing internet access problems, please restart your router in the first instance. If that does not restore your connection, contact our Support Team at 0345 145 1234 for further assistance.
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