Evidos had 20 outages in the last 2 years totaling 99h 44m of downtime — averaging 0.8 incidents per month.
There were 20 Evidos outages since June 19, 2025 totaling 99h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently experiencing problems with ID Proof. We are investigating this issue. ID Proof is unable to be used momentarily.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Currently investigating an outage of the API and signing service. Transaction creation is not possible. Sorry for the inconvenience. This has our highest attention and we'll keep you updated.
The incident has been identified at our hosting provider, TransIP, causing a temporary outage in service. Recovery work is in progress. For live updates on the incident, please visit https://transnoc.nl.
A fix has been implemented and we are monitoring the results.
Looks like the fix is holding. We'll keep monitoring the situation.
This incident has been resolved.
We are currently experiencing issues with the verification method itsme Identification (AES). As a result, signers may be unable to complete the signing process. The itsme Sign (QES) method via CSC Qualified verification is not affected. Our team is actively investigating the issue.
We are continuing to investigate this issue.
The issue has been identified. We will proceed to implement a fix for this issue.
We are continuing to investigate the issue with the verification method itsme Identification (AES). Signers may still experience issues completing the signing process. The itsme Sign (QES) method via CSC Qualified verification remains unaffected. We will share further updates as soon as more information becomes available.
A fix has been implemented, we are monitoring the results.
This incident has been resolved.
Currently we're investigating an issue causing delays in transaction processing. A subset of requests may take longer than expected to complete, and in some cases may time out before processing finishes. We are actively working to reduce the delay and restore normal performance. We will provide another update as soon as we have more information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our provider is experiencing issues. The Signhost QES verification cannot be completed for now.
The issue has been fixed. We are monitoring the situation.
Signhost QES is operational again.
Itsme is currently experiencing a technical issue affecting 25% or more of their transactions since 9:25 AM CET. Their technical teams are actively investigating the problem and working to resolve it as quickly as possible. We understand the inconvenience this may cause and will continue to monitor the situation closely. Updates will be provided as soon as more information becomes available.
Itsme has identified the root cause of the issue. Their systems are currently recovering, and their technical teams are closely monitoring stability to ensure a full and safe resolution. We will continue to monitor the situation and share further updates as soon as they become available.
This incident has been resolved.
Some customers may experience issues starting ID validation in the Signhost app on Android devices. Instead of launching the ID validation flow, users are prompted to log in. Our team is working on a fix and we will provide further updates as progress is made. Our signing services are not affected.
A fix has been released to the Google app store and the deeplink problem is solved. Updating the Android app lets users finish identification.
There are currently issues with logging into DigiD. Logius is investigating the issue, we will communicate any updates.
The issues with logging into DigiD have been solved by Logius.
The issues with DigiD have been resolved by Logius.
We see degraded performance with the CSC Qualified verification method. Some signers may encounter issues completing the signing process. A fix has been implemented, and we are now monitoring the system to ensure full recovery. We will update this status once we confirm that the issue has been fully resolved.
This incident has been resolved.
Customers are experiencing issues with logging in to the Signhost web portal. After filling in log in credentials an error message is received: "Invalid credentials" We are investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Signers are experiencing issues when signing with a CSC Qualified verification method. We are investigating the issues.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We see a very high peak load and have put our systems in maintenance until this subsides.
This incident has been resolved.
We are currently experiencing an issue with our ID Proof web forms where not all text and options are displaying correctly Our provider is investigating the cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
ID Proof validations are not resulting in transactions being created. A cause has been identified with a third party. They are working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing issues with creating and signing transactions. We are investigating the issues.
We have placed the platform in maintenance as we continue our investigation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.