Evidos incident

Issues with ID Proof

Critical Resolved View vendor source →

Evidos experienced a critical incident on October 21, 2025 affecting ID Proof, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 07:09 AM UTC
Resolved
Oct 21, 2025, 09:27 AM UTC
Duration
2h 17m
Detected by Pingoru
Oct 21, 2025, 07:09 AM UTC

Affected components

ID Proof

Update timeline

  1. identified Oct 21, 2025, 07:09 AM UTC

    ID Proof validations are not resulting in transactions being created. A cause has been identified with a third party. They are working on a fix.

  2. monitoring Oct 21, 2025, 09:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 21, 2025, 09:27 AM UTC

    This incident has been resolved.