Evidos incident

Issues with ID Proof web form

Critical Resolved View vendor source →

Evidos experienced a critical incident on November 6, 2025 affecting ID Proof, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 09:20 AM UTC
Resolved
Nov 06, 2025, 09:53 AM UTC
Duration
32m
Detected by Pingoru
Nov 06, 2025, 09:20 AM UTC

Affected components

ID Proof

Update timeline

  1. investigating Nov 06, 2025, 09:20 AM UTC

    We are currently experiencing an issue with our ID Proof web forms where not all text and options are displaying correctly Our provider is investigating the cause.

  2. monitoring Nov 06, 2025, 09:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 06, 2025, 09:53 AM UTC

    This incident has been resolved.