Evidos Outage History

Evidos is up right now

Pingoru has recorded 50 incidents for Evidos: 22 in the last 12 months and 2 in the last 90 days.

Source: status.signhost.com

50incidents recorded
22last 12 months
2last 90 days
9 hourstypical duration
Incidents per month
024AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct4%
Pingoru began tracking Evidos in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026383 of 720 (12%)
May 2026310 of 744 (1%)
June 202635 of 720 (1%)
July 202622 of 744 (0%)
August 202600 of 744 (0%)
September 2026168 of 720 (9%)
October 2026122 of 585 (4%)

Incidents, newest first

Major March 5, 2025 Issues in web portal 3h 14m Portal

Started Mar 05, 2025, 03:32 PM UTC· resolved Mar 05, 2025, 06:46 PM UTC

  1. investigating Mar 05, 2025, 03:32 PM UTC

    We are experiencing issues in the portal with slow loading times and errors. We are investigating the issues.

  2. monitoring Mar 05, 2025, 04:37 PM UTC

    We're monitoring the situation as the issues with our portal have decreased. We're still investigating what might have caused this.

  3. resolved Mar 05, 2025, 06:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 28, 2025 ID Proof Signhost app issues 3d 19h ID Proof, Signhost App

Started Feb 28, 2025, 03:38 PM UTC· resolved Mar 04, 2025, 11:14 AM UTC

  1. identified Feb 28, 2025, 03:38 PM UTC

    We are investigating an issue with ID proof. It seems our last fix solved all issues on the web end, but for customers that are using the Signhost mobile app for ID proofing, there still remains an issue connecting to the IDV backend when trying to scan a document or make a selfie. It looks like we need to update our mobile IOS and Android apps to get this right, and are working with the app dev team and IOS/Android to get a new build fast tracked. We will keep you updated through this channel. NFC and webbrowser based IDV are not impacted.

  2. identified Mar 03, 2025, 09:31 AM UTC

    A new build is created and pushed to IOS/Android. We are awaiting approval from the OS vendors and will update this space when any news comes in.

  3. resolved Mar 04, 2025, 11:14 AM UTC

    A new app update was deployed and approved by IOS/Android this morning around 9:00. Downloading the latests app version restores ID Proof functionality for people that identify.

Read the full incident report →

Minor February 28, 2025 ID Proof - Issues with Camera method (OCR) and Signhost app validations 4h 57m ID Proof, Signhost App

Started Feb 28, 2025, 10:32 AM UTC· resolved Feb 28, 2025, 03:30 PM UTC

  1. investigating Feb 28, 2025, 10:32 AM UTC

    We are experiencing issues with our identity verification product ID Proof. Users trying to validate their ID document using the camera method (OCR) or the Signhost app are not able to complete the process of scanning their document. We are investigating the issues. Document signing is not affected.

  2. identified Feb 28, 2025, 10:46 AM UTC

    The issue has been identified and we are working on a fix.

  3. identified Feb 28, 2025, 12:27 PM UTC

    We are continuing to work on a fix for this issue together with our partners.

  4. resolved Feb 28, 2025, 03:30 PM UTC

    After working with our IDV partner, we managed to solve the incident. ID Proof is back up again.

Read the full incident report →

Notice February 27, 2025 Issues creating and signing transactions 37m API, UI / View, Portal, Auth and login service

Started Feb 27, 2025, 02:19 PM UTC· resolved Feb 27, 2025, 02:56 PM UTC

  1. investigating Feb 27, 2025, 02:19 PM UTC

    We are experiencing issues on the platform. We have placed the platform in maintenance while we are investigating the issues.

  2. identified Feb 27, 2025, 02:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2025, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 27, 2025, 02:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 14, 2025 Issues with CSC Qualified verification method 47m itsme sign (qualified signature), ZealiD Qualified

Started Feb 14, 2025, 02:10 PM UTC· resolved Feb 14, 2025, 02:57 PM UTC

  1. investigating Feb 14, 2025, 02:10 PM UTC

    We are experiencing issues with the CSC Qualified verification method for Qualified Electronic Signatures. Signers get stuck in the process of signing and are not able to finish the signing process. We are investigating the issue.

  2. identified Feb 14, 2025, 02:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 14, 2025, 02:57 PM UTC

    This incident has been resolved.

Read the full incident report →