Evidos incident

Issues with creating transactions in webportal using Onfido verification

Major Resolved View vendor source →

Evidos experienced a major incident on November 25, 2025 affecting IDV Sign (Onfido), lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 10:33 AM UTC
Resolved
Nov 25, 2025, 12:12 PM UTC
Duration
1h 38m
Detected by Pingoru
Nov 25, 2025, 10:33 AM UTC

Affected components

IDV Sign (Onfido)

Update timeline

  1. investigating Nov 25, 2025, 10:33 AM UTC

    We are currently investigating this issue.

  2. identified Nov 25, 2025, 12:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 12:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2025, 12:12 PM UTC

    This incident has been resolved.