Evidos incident

Issues with logging in to Signhost web portal

Major Resolved View vendor source →

Evidos experienced a major incident on January 23, 2026 affecting Portal and Auth and login service, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 09:21 AM UTC
Resolved
Jan 23, 2026, 10:09 AM UTC
Duration
48m
Detected by Pingoru
Jan 23, 2026, 09:21 AM UTC

Affected components

PortalAuth and login service

Update timeline

  1. investigating Jan 23, 2026, 09:21 AM UTC

    Customers are experiencing issues with logging in to the Signhost web portal. After filling in log in credentials an error message is received: "Invalid credentials" We are investigating the issue.

  2. monitoring Jan 23, 2026, 09:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 23, 2026, 10:09 AM UTC

    This incident has been resolved.