Evidos incident

ID Proof - ID validation fails to start in Signhost Android app

Minor Resolved View vendor source →
Started
Apr 10, 2026, 01:29 PM UTC
Resolved
Apr 13, 2026, 10:35 AM UTC
Duration
2d 21h
Detected by Pingoru
Apr 10, 2026, 01:29 PM UTC

Affected components

ID ProofSignhost App

Update timeline

  1. identified Apr 10, 2026, 01:29 PM UTC

    Some customers may experience issues starting ID validation in the Signhost app on Android devices. Instead of launching the ID validation flow, users are prompted to log in. Our team is working on a fix and we will provide further updates as progress is made. Our signing services are not affected.

  2. resolved Apr 13, 2026, 10:35 AM UTC

    A fix has been released to the Google app store and the deeplink problem is solved. Updating the Android app lets users finish identification.

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