Evidos experienced a notice incident on May 21, 2026 affecting API and Portal, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
APIPortal
Update timeline
- investigating May 21, 2026, 11:05 PM UTC
Currently we're investigating an issue causing delays in transaction processing. A subset of requests may take longer than expected to complete, and in some cases may time out before processing finishes. We are actively working to reduce the delay and restore normal performance. We will provide another update as soon as we have more information.
- identified May 21, 2026, 11:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 21, 2026, 11:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 21, 2026, 11:38 PM UTC
This incident has been resolved.