Envoy Outage History
Envoy is up right nowPingoru has recorded 51 incidents for Envoy: 25 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 3 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 1 | 3 of 720 (0%) |
| October 2026 | 1 | 7 of 546 (1%) |
Incidents, newest first
Minor September 4, 2026 Email notifications delayed for Microsoft-hosted recipients 2h 41m Email notifications
Started Sep 04, 2026, 12:13 PM UTC· resolved Sep 04, 2026, 02:55 PM UTC
- investigating Sep 04, 2026, 12:13 PM UTC
We are currently investigating this issue.
- investigating Sep 04, 2026, 12:14 PM UTC
We are continuing to investigate this issue.
- identified Sep 04, 2026, 12:17 PM UTC
We have identified the cause as an issue with our third-party email delivery provider, whose messages to Microsoft-hosted mail services are currently being throttled. This affects Envoy emails sent to recipients on Microsoft services such as Microsoft 365 and Outlook — including sign-in verification, invite, and visitor notification emails. Affected messages are queued and retried automatically rather than lost, and should arrive once normal delivery is restored. As per our investigation, email to all other recipients is unaffected, and no action is required from customers. Our provider is actively investigating; we will post another update within the hour or sooner if anything changes.
- monitoring Sep 04, 2026, 02:06 PM UTC
Our third-party email delivery provider is reporting recovery in delivery to Microsoft-hosted mail services. We are actively monitoring delivery and will confirm once we have verified that messages are flowing normally.
- resolved Sep 04, 2026, 02:55 PM UTC
This issue has been resolved
Minor August 27, 2026 Temporary delay in auto sign-in processing 2h 44m Auto Check-in via Access Control, Auto-Check in via Wifi Integrations
Started Aug 27, 2026, 05:48 PM UTC· resolved Aug 27, 2026, 08:32 PM UTC
- identified Aug 27, 2026, 05:48 PM UTC
An issue causing delays in the auto sign-in pipeline has been identified and fixed. We are working to monitor and speed up processing to bring processing back to real-time, shortly.
- monitoring Aug 27, 2026, 07:11 PM UTC
We are seeing events catch up to real-time.
- resolved Aug 27, 2026, 08:32 PM UTC
Auto sign-in has been processing in real-time and has remained stable. This incident is resolved.
Major July 29, 2026 Dashboard pages layout Issue 14m Emergency Notifications
Started Jul 29, 2026, 08:19 PM UTC· resolved Jul 29, 2026, 08:33 PM UTC
- investigating Jul 29, 2026, 08:19 PM UTC
We are currently experiencing a CSS-related issue affecting many pages in the dashboard. Due to this issue, page layouts are broken, which may impact usability and the display of UI elements. Our team has identified the issue and is actively working on a fix. We will provide updates as more information becomes available.
- identified Jul 29, 2026, 08:26 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 29, 2026, 08:33 PM UTC
We identified and fixed the issue. The page is now rendering as expected, and we are continuing to monitor.
Critical July 2, 2026 [07/02/2026] - Envoy Dashboard Unavailable 17m Envoy Dashboard
Started Jul 02, 2026, 02:03 PM UTC· resolved Jul 02, 2026, 02:20 PM UTC
- investigating Jul 02, 2026, 02:03 PM UTC
We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]
- investigating Jul 02, 2026, 02:04 PM UTC
We are continuing to investigate this issue.
- resolved Jul 02, 2026, 02:20 PM UTC
Resolved: The dashboard outage has been resolved. Dashboard access and functionality have been restored, and users should now be able to load dashboards and perform dashboard-related actions normally.
Critical July 2, 2026 Email Delivery Outage 1h 32m Email notifications
Started Jul 02, 2026, 12:46 PM UTC· resolved Jul 02, 2026, 02:19 PM UTC
- investigating Jul 02, 2026, 12:46 PM UTC
We’re currently experiencing an issue where emails are not being delivered. Our team is actively investigating and will share updates as we learn more.
- investigating Jul 02, 2026, 02:14 PM UTC
We are continuing to investigate this issue.
- resolved Jul 02, 2026, 02:19 PM UTC
Resolved: The email delivery issue has been resolved. Emails are now being sent successfully, and users should receive any new email notifications as expected.
- postmortem Jul 15, 2026, 09:35 PM UTC
On July 2, 2026, starting around 1:30 AM PDT, the notification service entered a degraded state, delaying delivery of Emergency Notifications, meeting invites, and other transactional messages. A recent software update introduced a configuration error that prevented the service from processing outgoing messages correctly, and a significant backlog built up over several hours. Monitoring caught the issue shortly after reports came in, and engineering resolved it by reverting to the previous stable version. All queued notifications were delivered by 7:13 AM PDT An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
Minor June 22, 2026 Elevated errors on dashboard.envoy.com 12m Envoy Dashboard
Started Jun 22, 2026, 02:35 PM UTC· resolved Jun 22, 2026, 02:47 PM UTC
- investigating Jun 22, 2026, 02:35 PM UTC
We are currently investigating a low amount of elevated errors on dashboard.envoy.com.
- resolved Jun 22, 2026, 02:47 PM UTC
This incident has been resolved.
Critical June 11, 2026 [06/11/2026] - Envoy Dashboard Unavailable 1h 8m Envoy Dashboard, Mobile
Started Jun 11, 2026, 01:51 PM UTC· resolved Jun 11, 2026, 03:00 PM UTC
- investigating Jun 11, 2026, 01:51 PM UTC
We are currently investigating an issue that is causing the Envoy dashboard to be unavailable. Our team is working to identify the root cause. We apologize for the inconvenience and appreciate your patience while our team works on restoring the functionality. For any further questions, please contact Envoy Support via [email protected]
- monitoring Jun 11, 2026, 02:15 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2026, 03:00 PM UTC
This incident has been resolved.
- postmortem Jun 15, 2026, 05:18 PM UTC
On June 11, 2026, at around 6:37 AM PDT, a backend database reached its storage capacity, causing the customer dashboard and mobile applications to become unresponsive. The outage was caused by a data synchronization task that failed to clear old logs, leading to a steady buildup that eventually saturated the database volume. Our engineering team restored service by manually expanding the database storage and clearing the stalled synchronization task to reclaim space. While the dashboard recovered quickly, mobile app access was restored shortly after once the system status was fully cleared. We have since implemented more aggressive alerting for database storage levels to ensure our teams are paged immediately if a similar buildup occurs. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
Minor May 11, 2026 [05-11-2026] Dashboard experiencing intermittent loading issues 27m Envoy Dashboard
Started May 11, 2026, 05:35 PM UTC· resolved May 11, 2026, 06:03 PM UTC
- investigating May 11, 2026, 05:35 PM UTC
We are currently investigating an issue causing intermittent slow performance with the Envoy dashboard. Some users may experience delays or difficulty accessing certain features. Our team is actively working to identify the root cause and implement a fix. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality. For any further questions, please contact Envoy Support via [email protected]
- investigating May 11, 2026, 06:02 PM UTC
We are continuing to investigate this issue.
- resolved May 11, 2026, 06:03 PM UTC
This incident has been resolved.
- postmortem May 15, 2026, 07:42 PM UTC
On May 11 at around 10:21 AM PDT, a scheduled background job combined with high traffic patterns pushed our application database past its capacity, causing a performance bottleneck that made the Envoy Dashboard slow and unresponsive. Our team identified the responsible job and optimized and scaled the database to restore dashboard performance. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
Major May 8, 2026 Envoy products are experiencing an outage 2h Envoy Dashboard, Visitor registration, Deliveries, Rooms and 1 more
Started May 08, 2026, 01:16 AM UTC· resolved May 08, 2026, 03:17 AM UTC
- investigating May 08, 2026, 01:16 AM UTC
We are currently looking into the issue to identify the root cause.
- monitoring May 08, 2026, 01:40 AM UTC
The issue has been identified, and we’re seeing improvements across all product functionality.
- monitoring May 08, 2026, 01:53 AM UTC
We are continuing to monitor for any further issues.
- resolved May 08, 2026, 03:17 AM UTC
This incident has been resolved.
- postmortem May 21, 2026, 01:39 AM UTC
On May 7, 2026, at around 5:36 PM PDT, a thermal event at an AWS data center caused a power loss to the hardware in one of the regions where we host our database. AWS continued to report the database as healthy despite it being unavailable, causing our application to repeatedly attempt connections to an unreachable database, which brought the Envoy Dashboard down. Our team restored service by rerouting database traffic to a healthy region. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
Critical March 12, 2026 Issues with Auto Sign-in 1h 9m Auto Check-in via Access Control, Auto-Check in via Wifi Integrations
Started Mar 12, 2026, 02:51 PM UTC· resolved Mar 12, 2026, 04:01 PM UTC
- investigating Mar 12, 2026, 02:51 PM UTC
We are investigating issues impacting auto-sign in.
- identified Mar 12, 2026, 03:13 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 12, 2026, 04:01 PM UTC
This incident has been resolved.
- postmortem May 18, 2026, 07:16 PM UTC
On March 11 at around 11:24 AM PST, an authentication issue caused sign-in events from integrations like WiFi, badge readers, and SSO to be queued instead of processed. Our team resolved the issue and replayed the queued events to ensure all impacted data was recovered. An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.
Major January 27, 2026 [01/27/2026] - Performance Issues with Maps 1h 8m Maps
Started Jan 27, 2026, 04:50 PM UTC· resolved Jan 27, 2026, 05:59 PM UTC
- investigating Jan 27, 2026, 04:50 PM UTC
We are currently investigating the issue.
- monitoring Jan 27, 2026, 05:34 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 27, 2026, 05:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 27, 2026, 05:59 PM UTC
This incident has been resolved.
Minor January 26, 2026 SMS Notification delayed 1h 3m SMS notifications
Started Jan 26, 2026, 04:55 PM UTC· resolved Jan 26, 2026, 05:59 PM UTC
- investigating Jan 26, 2026, 04:55 PM UTC
We are currently investigating this issue.
- investigating Jan 26, 2026, 04:56 PM UTC
We are continuing to investigate this issue.
- resolved Jan 26, 2026, 05:59 PM UTC
We are currently experiencing slower loading time with our . Our engineering team is currently investigating the root cause of the issue.
Minor January 23, 2026 1.23.2026 | Envoy Visitors - Device Connectivity issues 4d 23h Visitor registration
Started Jan 23, 2026, 11:07 PM UTC· resolved Jan 28, 2026, 10:32 PM UTC
- investigating Jan 23, 2026, 11:07 PM UTC
We are currently investigating issues related to Visitors device connectivity that may be impacting badge printing functionality for some customers. Our team is actively working to identify the root cause and assess for a resolution; updates will be shared as more information becomes available. We appreciate your understanding - for any additional questions or feedback, please contact the Customer Support team via live chat or [email protected]!
- investigating Jan 24, 2026, 02:24 AM UTC
We continue to investigate reports of customers experiencing difficulties printing badges in the Envoy Kiosk App. Our team has identified a potential code issue that may be contributing to this behavior and is working to confirm the root cause. We will provide another update as soon as we have more information.
- monitoring Jan 25, 2026, 02:35 AM UTC
Envoy Kiosk v5.59.0 has been released to the App Store with changes aimed at stabilizing the printer functionality issues. We are monitoring the situation to confirm the fix is working as expected.
- resolved Jan 28, 2026, 10:32 PM UTC
The issue has been resolved, and printer functionality has been stable with the new update.
Major January 16, 2026 Room tablets are experiencing an outage. 1h 44m Envoy Dashboard, Rooms
Started Jan 16, 2026, 12:58 PM UTC· resolved Jan 16, 2026, 02:43 PM UTC
- investigating Jan 16, 2026, 12:58 PM UTC
We are currently investigating this issue.
- identified Jan 16, 2026, 01:21 PM UTC
Team has identified the problem and is working on the solution.
- monitoring Jan 16, 2026, 01:43 PM UTC
A fix has been deployed, and room devices are gradually returning online.
- resolved Jan 16, 2026, 02:43 PM UTC
The issue has been resolved. Rooms devices are up and running and Envoy dashboard is operational.
Notice January 15, 2026 Envoy rooms are partially down –
Started Jan 15, 2026, 05:28 PM UTC· resolved Jan 15, 2026, 05:28 PM UTC
- resolved Jan 15, 2026, 05:41 PM UTC
Engineers have identified the root cause and deployed the fix. The issue was fully resolved at 9:35am
Major January 2, 2026 Some Envoy Kiosk users are unable to print badges 11h 44m Visitor registration
Started Jan 02, 2026, 10:15 AM UTC· resolved Jan 02, 2026, 10:00 PM UTC
- investigating Jan 02, 2026, 05:57 PM UTC
We are currently investigating this issue.
- investigating Jan 02, 2026, 07:43 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 02, 2026, 07:45 PM UTC
We have deployed version 4.55.2 of the Envoy Visitors Kiosk to the App Store. Updating to this version of the app should fix the problem.
- monitoring Jan 03, 2026, 12:17 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 03, 2026, 12:18 AM UTC
This incident has been resolved.
Critical December 5, 2025 Elevated errors on accessing the Envoy site 28m Envoy Dashboard, Employee Registration, Visitor registration, Desks and 11 more
Started Dec 05, 2025, 09:03 AM UTC· resolved Dec 05, 2025, 09:32 AM UTC
- investigating Dec 05, 2025, 09:03 AM UTC
We are seeing elevated error rates on attempting to access the Envoy site. We are currently investigating issues with Cloudflare: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will update when we have more information.
- investigating Dec 05, 2025, 09:09 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 05, 2025, 09:14 AM UTC
We are seeing some portions of the site recover.
- monitoring Dec 05, 2025, 09:19 AM UTC
We are seeing the site recover to full operational status. We will continue monitoring.
- resolved Dec 05, 2025, 09:32 AM UTC
This incident has been resolved.
Major November 17, 2025 Slack integration for Envoy is experiencing an outage 7m Slack notifications
Started Nov 17, 2025, 04:16 PM UTC· resolved Nov 17, 2025, 04:24 PM UTC
- investigating Nov 17, 2025, 04:16 PM UTC
We are experiencing issues with our Slack integration. Both installation and notification sending via Slack are currently unavailable.
- identified Nov 17, 2025, 04:22 PM UTC
We have identified the issue and provided a fix.
- resolved Nov 17, 2025, 04:26 PM UTC
The issue with our Slack integration has been resolved. Customers should now be able to install Slack on Envoy and use the notification feature.
Major November 14, 2025 Envoy rooms devices are having an outage 23m Envoy Dashboard, Rooms
Started Nov 14, 2025, 03:15 AM UTC· resolved Nov 14, 2025, 03:39 AM UTC
- investigating Nov 14, 2025, 03:15 AM UTC
We are currently investigating the issue.
- investigating Nov 14, 2025, 03:15 AM UTC
We are continuing to investigate this issue.
- investigating Nov 14, 2025, 03:27 AM UTC
We are continuing to investigate this issue.
- identified Nov 14, 2025, 03:47 AM UTC
We’ve identified a potential root cause. Rooms devices are gradually recovering and should automatically re-pair.
- monitoring Nov 14, 2025, 03:58 AM UTC
We’ve deployed a fix and are monitoring for all devices to fully recover.
- resolved Nov 14, 2025, 04:07 AM UTC
The issue with rooms devices has been resolved.
Major November 10, 2025 Envoy Print failing to start 3h 28m Visitor registration
Started Nov 10, 2025, 10:40 AM UTC· resolved Nov 10, 2025, 02:09 PM UTC
- investigating Nov 10, 2025, 10:40 AM UTC
We are currently investigating this issue.
- identified Nov 10, 2025, 02:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 10, 2025, 02:02 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 10, 2025, 02:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 10, 2025, 02:09 PM UTC
This incident has been resolved.
Minor November 3, 2025 Email notifications are not being sent 1h 15m Envoy Dashboard, Email notifications
Started Nov 03, 2025, 04:15 PM UTC· resolved Nov 03, 2025, 05:30 PM UTC
- investigating Nov 03, 2025, 04:51 PM UTC
We are currently experiencing issues with our email service, causing host email notifications to not be sent as expected. Our team is working closely to identify the root cause and restore normal functionality as soon as possible. We apologize for the inconvenience and appreciate your patience while we work on resolving this issue. For any further questions, please contact Envoy Support via [email protected].
- resolved Nov 03, 2025, 05:30 PM UTC
This incident has been resolved.
Minor October 29, 2025 [10-29-2025] Unable to sign in visitors via dashboard 10h 47m Visitor registration
Started Oct 29, 2025, 10:58 AM UTC· resolved Oct 29, 2025, 09:45 PM UTC
- investigating Oct 29, 2025, 10:58 AM UTC
We are currently experiencing an issue preventing a subset of users from signing in visitors through the Envoy Kiosk. Our team is actively investigating the root cause and working to restore functionality as soon as possible. While are investigating the issue, Envoy Visitors Kiosk app is unavailable to download via app store. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this issue. For any further questions, please contact Envoy Support via [email protected].
- monitoring Oct 29, 2025, 08:58 PM UTC
The Envoy Visitors Kiosk app is once again available for download from the App Store.
- monitoring Oct 29, 2025, 11:31 PM UTC
This issue was successfully resolved at 2:40 PM PDT.
- resolved Oct 29, 2025, 11:32 PM UTC
This incident has been resolved.
Minor October 20, 2025 Overall performance degradation due to AWS outage 4h 59m Envoy Dashboard
Started Oct 20, 2025, 04:56 PM UTC· resolved Oct 20, 2025, 09:56 PM UTC
- investigating Oct 20, 2025, 04:56 PM UTC
We are currently impacted by an ongoing AWS outage affecting the ability to launch new compute instances. At this time, no Envoy systems are fully down, but some services are might be significantly slower than usual due to limited available compute capacity. Our engineering team is actively working on mitigations and workarounds to improve performance even while AWS continues to experience issues.
- identified Oct 20, 2025, 05:18 PM UTC
Due to limited AWS resource availability, the Envoy dashboard is taking longer than expected to load.
- identified Oct 20, 2025, 07:12 PM UTC
Most of our AWS services are recovering, but we’re still encountering network issues caused problems in the AWS US-EAST-1 Region. The Envoy dashboard continues to be partially unavailable.
- monitoring Oct 20, 2025, 09:10 PM UTC
Our services are up and running and should be fully functional. We’re continuing to monitor the situation closely.
- resolved Oct 20, 2025, 09:56 PM UTC
This incident has been resolved.
Major October 20, 2025 Users are not able to export Visitor logs and access Analytics on the Envoy Dashboard 5h 50m Envoy Dashboard, Analytics
Started Oct 20, 2025, 08:00 AM UTC· resolved Oct 20, 2025, 01:50 PM UTC
- investigating Oct 20, 2025, 01:33 PM UTC
We are currently investigating this issue.
- resolved Oct 20, 2025, 01:50 PM UTC
This incident has been resolved.
Minor October 20, 2025 Elevated error rates due to AWS outage 1h 59m AWS ec2-us-east-1, AWS eks-us-east-1, AWS rds-us-east-1, AWS elasticache-us-east-1 and 4 more
Started Oct 20, 2025, 07:39 AM UTC· resolved Oct 20, 2025, 09:39 AM UTC
- investigating Oct 20, 2025, 07:39 AM UTC
We are investigating elevated error rates in our platform due to an ongoing AWS incident in the us-east-1 region.
- investigating Oct 20, 2025, 07:53 AM UTC
Envoy in-chat support and https://help.envoy.com are both affected by the incident.
- monitoring Oct 20, 2025, 09:34 AM UTC
A fix has been implemented and we are monitoring results.
- resolved Oct 20, 2025, 09:39 AM UTC
This incident has been resolved.