Envoy experienced a critical incident on July 2, 2026 affecting Email notifications, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 12:46 PM UTC
We’re currently experiencing an issue where emails are not being delivered. Our team is actively investigating and will share updates as we learn more.
- investigating Jul 02, 2026, 02:14 PM UTC
We are continuing to investigate this issue.
- resolved Jul 02, 2026, 02:19 PM UTC
Resolved: The email delivery issue has been resolved. Emails are now being sent successfully, and users should receive any new email notifications as expected.
- postmortem Jul 15, 2026, 09:35 PM UTC
On July 2, 2026, starting around 1:30 AM PDT, the notification service entered a degraded state, delaying delivery of Emergency Notifications, meeting invites, and other transactional messages. A recent software update introduced a configuration error that prevented the service from processing outgoing messages correctly, and a significant backlog built up over several hours. Monitoring caught the issue shortly after reports came in, and engineering resolved it by reverting to the previous stable version. All queued notifications were delivered by 7:13 AM PDT An internal post-mortem has been organized to analyze the incident and note key learnings and action items. If you have any questions or require additional information, please don't hesitate to contact our Customer Support team via [[email protected]](mailto:[email protected]) or contact your dedicated account manager.