Envoy incident

[08/06/2025] - SMS notifications are not working

Critical Resolved View vendor source →

Envoy experienced a critical incident on August 6, 2025 affecting SMS notifications, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 04:46 PM UTC
Resolved
Aug 06, 2025, 05:00 PM UTC
Duration
13m
Detected by Pingoru
Aug 06, 2025, 04:46 PM UTC

Affected components

SMS notifications

Update timeline

  1. investigating Aug 06, 2025, 04:46 PM UTC

    We are currently experiencing an issue with SMS notifications not being delivered. Our team is actively investigating the issue. Other notification methods (email, push) are functioning as expected.

  2. resolved Aug 06, 2025, 05:00 PM UTC

    The issue with SMS notification delivery has been resolved. Thank you for your understanding and patience.