Elite 3E Cloud systems Outage History

Elite 3E Cloud systems is up right now

Elite 3E Cloud systems had 15 outages in the last 2 years totaling 68h 11m of downtime — averaging 0.6 incidents per month.

There were 15 Elite 3E Cloud systems outages since October 6, 2025 totaling 68h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://3e.status.elite.com

Major July 27, 2026

[CAN] [LIVE] Operational - Resolved Service Incident

Detected by Pingoru
Jul 27, 2026, 04:13 PM UTC
Resolved
Jul 27, 2026, 07:01 PM UTC
Duration
2h 48m
Affected: 3E CORE
Timeline · 2 updates
  1. investigating Jul 27, 2026, 04:13 PM UTC

    We are currently investigating an issue affecting 3E Cloud LIVE services for CAN. This does not impact PREVIEW and IMPLEMENTATION. Current status: Investigating. Current impact: Partial Outage. Impacted components: 1 component(s). - 3E CORE Customer impact summary: - Users may not be able to access 3E applications Next update: - We will provide another update as soon as more information is available.

  2. resolved Jul 27, 2026, 07:01 PM UTC

    The issue affecting 3E Cloud LIVE services for CAN has been resolved. This does not impact PREVIEW and IMPLEMENTATION. Current status: Resolved. Current impact: Operational. Impacted components: 1 component(s). - 3E CORE Customer impact summary: - Services are operational Final update: - No further updates are expected unless conditions change.

Read the full incident report →

Notice July 8, 2026

[US] 3E instances are inaccessible

Detected by Pingoru
Jul 08, 2026, 01:12 PM UTC
Resolved
Jul 08, 2026, 01:23 PM UTC
Duration
11m
Affected: 3E CORE3E PROFORMA3E TEMPLATES3E WORKSPACEADVANCED FINANCIAL SOLUTIONSSUPPORTING COMPONENTSPREVIEW ENVIRONMENTIMPLEMENTATION ENVIRONMENT3E CORE3E CORE3E CORE3E CORE3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS3E IMAGE CONNECT3E IMAGE CONNECT3E IMAGE CONNECT3E PROFORMA3E TEMPLATES3E WORKSPACEADVANCED FINANCIAL SOLUTIONSSUPPORTING COMPONENTSPREVIEW ENVIRONMENTIMPLEMENTATION ENVIRONMENT3E DATA INSIGHTS3E IMAGE CONNECT3E PROFORMA3E PROFORMA3E TEMPLATES3E TEMPLATES3E WORKSPACE3E WORKSPACEADVANCED FINANCIAL SOLUTIONSADVANCED FINANCIAL SOLUTIONSSUPPORTING COMPONENTSSUPPORTING COMPONENTSPREVIEW ENVIRONMENTPREVIEW ENVIRONMENTIMPLEMENTATION ENVIRONMENTIMPLEMENTATION ENVIRONMENT
Timeline · 2 updates
  1. identified Jul 08, 2026, 01:12 PM UTC

    3E is inaccessible due to an Azure platform issue. We are working on it.

  2. resolved Jul 08, 2026, 01:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 15, 2026

[LIVE] Partial Outage - Investigating Service Incident

Detected by Pingoru
May 15, 2026, 06:42 PM UTC
Resolved
May 15, 2026, 07:56 PM UTC
Duration
1h 13m
Affected: 3E PROFORMA3E PROFORMA3E PROFORMA3E PROFORMA3E PROFORMA
Timeline · 2 updates
  1. investigating May 15, 2026, 06:42 PM UTC

    We are currently investigating an issue affecting 3E Cloud LIVE services. Current status: Investigating. Current impact: Partial Outage. Impacted components: - 3E Proforma Customer impact summary: - Customers may experience intermittent failures or limited access in the affected services. Next update: - We will provide another update as soon as more information is available.

  2. resolved May 15, 2026, 07:56 PM UTC

    The issue impacting some customers using 3E Proforma has been resolved. Our teams implemented corrective actions to restore normal functionality, and services are now operating as expected. We will continue to monitor the environment to ensure ongoing stability.

Read the full incident report →

Notice April 29, 2026

Intermittent slowness and bad gateway errors

Detected by Pingoru
Apr 29, 2026, 10:31 AM UTC
Resolved
Apr 29, 2026, 12:03 PM UTC
Duration
1h 32m
Affected: 3E CORE
Timeline · 4 updates
  1. identified Apr 29, 2026, 10:31 AM UTC

    We’re aware of an issue causing intermittent slowness and bad gateway errors for some users. Impact may include slower response times, timeouts, or delayed processing in the application. Our teams are actively investigating and working to restore normal performance.

  2. monitoring Apr 29, 2026, 11:09 AM UTC

    We have identified the issue and closely monitoring.

  3. monitoring Apr 29, 2026, 11:11 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 29, 2026, 12:03 PM UTC

    The performance degradation and bad gateway errors impacting 3E have been resolved. Service has returned to normal levels

Read the full incident report →

Minor April 24, 2026

Intermittent Slowness – 3E and EBH Validation

Detected by Pingoru
Apr 24, 2026, 05:14 PM UTC
Resolved
Apr 24, 2026, 09:52 PM UTC
Duration
4h 38m
Affected: SUPPORTING COMPONENTSSUPPORTING COMPONENTS
Timeline · 8 updates
  1. investigating Apr 24, 2026, 05:14 PM UTC

    We are currently investigating reports of performance degradation impacting the integration between 3E and EBH validation processing. Our teams are actively working to identify the root cause and will provide updates as more information becomes available.

  2. investigating Apr 24, 2026, 05:15 PM UTC

    We are currently experiencing performance degradation impacting the 3E to EBH validation integration. Our teams have identified that an application service component became temporarily unavailable and is in the process of recovering. We are actively monitoring the recovery and will provide further updates shortly.

  3. identified Apr 24, 2026, 05:16 PM UTC

    We are currently experiencing performance degradation impacting the 3E to EBH validation integration. Our teams have identified that an application service component became temporarily unavailable and is in the process of recovering. We are actively monitoring the recovery and will provide further updates shortly.

  4. investigating Apr 24, 2026, 06:22 PM UTC

    We are continuing to investigate the performance degradation impacting the 3E to EBH validation integration. Our teams are actively working to restore normal performance as quickly as possible.

  5. identified Apr 24, 2026, 06:57 PM UTC

    We are currently experiencing performance degradation impacting the 3E to EBH validation integration. This is related to an ongoing issue affecting our cloud service provider in the region, where mitigation efforts are in progress. Some customers may begin to see gradual improvements; however, full recovery has not yet been confirmed. We are closely monitoring the situation and will provide further updates as more information becomes available.

  6. monitoring Apr 24, 2026, 08:10 PM UTC

    Our cloud service provider has identified the issue and is actively implementing mitigation actions. Some customers may begin to see improvements as recovery progresses; however, full resolution is still in progress. We will continue to monitor closely and provide further updates as more information becomes available.

  7. monitoring Apr 24, 2026, 08:52 PM UTC

    Mitigation efforts are ongoing, and we are seeing improvements in some areas. At the same time, we are monitoring for potential fluctuations in performance as recovery continues. Our teams remain actively engaged and we will provide further updates as more information becomes available.

  8. resolved Apr 24, 2026, 09:52 PM UTC

    The performance degradation impacting the 3E to EBH validation integration has been resolved. Service has returned to normal levels.

Read the full incident report →

Minor March 2, 2026

3E - Partial Outage/Degraded Performance

Detected by Pingoru
Mar 02, 2026, 01:59 PM UTC
Resolved
Mar 02, 2026, 03:04 PM UTC
Duration
1h 5m
Affected: 3E CORE
Timeline · 4 updates
  1. investigating Mar 02, 2026, 01:59 PM UTC

    We are currently investigating an issue that is impacting some customers. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.

  2. identified Mar 02, 2026, 02:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 02, 2026, 02:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 02, 2026, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 2, 2026

Intermittent Slowness – 3E and EBH

Detected by Pingoru
Feb 02, 2026, 07:06 PM UTC
Resolved
Feb 02, 2026, 08:29 PM UTC
Duration
1h 22m
Affected: 3E CORE3E CORE3E CORE3E CORE3E CORE3E PROFORMA3E PROFORMA3E PROFORMA3E PROFORMA3E PROFORMA3E WORKSPACE3E WORKSPACE3E WORKSPACE3E WORKSPACE3E WORKSPACE
Timeline · 2 updates
  1. identified Feb 02, 2026, 07:06 PM UTC

    We’re aware of an issue causing intermittent slowness for some users. Impact may include slower response times, timeouts, or delayed processing in the application. Our teams are actively investigating and working to restore normal performance.

  2. resolved Feb 02, 2026, 08:29 PM UTC

    Message for status page: The intermittent slowness has been resolved, and service performance has returned to normal levels. We will continue to monitor the environment to ensure stability. Thank you for your patience.

Read the full incident report →

Minor January 13, 2026

Intermittent Slowness – 3E NA

Detected by Pingoru
Jan 13, 2026, 04:59 PM UTC
Resolved
Jan 13, 2026, 10:45 PM UTC
Duration
5h 46m
Affected: 3E CORE3E PROFORMA
Timeline · 2 updates
  1. investigating Jan 13, 2026, 04:59 PM UTC

    We are investigating reports of intermittent slowness affecting some 3E users. The service remains available, and our teams are actively monitoring performance and working to identify the cause. Further updates will be shared as needed.

  2. resolved Jan 13, 2026, 10:45 PM UTC

    The intermittent slowness affecting some 3E users has been resolved. Performance has returned to normal, and we continue to monitor the environment to ensure stability. Thank you for your patience.

Read the full incident report →

Major January 9, 2026

3E and integrated products are not accessible

Detected by Pingoru
Jan 09, 2026, 08:51 PM UTC
Resolved
Jan 09, 2026, 10:20 PM UTC
Duration
1h 29m
Affected: 3E CORE3E WORKSPACE
Timeline · 4 updates
  1. investigating Jan 09, 2026, 08:51 PM UTC

    We are currently investigating an issue that is impacting some customers in the US. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.

  2. investigating Jan 09, 2026, 10:01 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 09, 2026, 10:02 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jan 09, 2026, 10:20 PM UTC

    Service has been fully restored. The issue was related to an external service provider dependency. We are monitoring closely and no further impact is expected.

Read the full incident report →

Minor December 30, 2025

3E Intermittent Performance Degradation

Detected by Pingoru
Dec 30, 2025, 06:36 PM UTC
Resolved
Dec 30, 2025, 11:55 PM UTC
Duration
5h 19m
Affected: 3E CORE
Timeline · 3 updates
  1. investigating Dec 30, 2025, 06:36 PM UTC

    We are currently investigating reports of intermittent performance degradation affecting a subset of users. Our teams are actively analyzing the issue and will provide updates as more information becomes available.

  2. monitoring Dec 30, 2025, 07:04 PM UTC

    Mitigation actions have been applied and service performance is stabilizing. We are actively monitoring the platform to ensure continued recovery and will provide an update if conditions change.

  3. resolved Dec 30, 2025, 11:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 3, 2025

[US] 3E and integrated products are not accessible

Detected by Pingoru
Nov 03, 2025, 11:28 AM UTC
Resolved
Nov 03, 2025, 12:38 PM UTC
Duration
1h 10m
Affected: 3E COREUSA3E CORE3E PROFORMA3E TEMPLATES3E WORKSPACEADVANCED FINANCIAL SOLUTIONSSUPPORTING COMPONENTSPREVIEW ENVIRONMENTIMPLEMENTATION ENVIRONMENT
Timeline · 4 updates
  1. investigating Nov 03, 2025, 11:28 AM UTC

    We are currently investigating an issue that is impacting some customers in the US. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.

  2. monitoring Nov 03, 2025, 11:41 AM UTC

    We detected an intermittent Azure Infrastructure issue while accessing remote file storage. We are not seeing any issue right now.

  3. monitoring Nov 03, 2025, 11:42 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 03, 2025, 12:38 PM UTC

    The incident is resolved. We are waiting for an RCA from Microsoft.

Read the full incident report →

Major October 29, 2025

3E, Workspace and EBH - Partial outage/degraded performance

Detected by Pingoru
Oct 29, 2025, 04:05 PM UTC
Resolved
Oct 30, 2025, 01:44 AM UTC
Duration
9h 38m
Affected: 3E CORE3E CORE3E CORE3E CORE3E COREUSA3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS3E IMAGE CONNECT3E CORE3E IMAGE CONNECT3E IMAGE CONNECT3E IMAGE CONNECT3E PROFORMA3E PROFORMA3E PROFORMA3E PROFORMA3E PROFORMA3E TEMPLATES3E TEMPLATES3E TEMPLATES3E TEMPLATES3E TEMPLATES3E WORKSPACE3E WORKSPACE3E WORKSPACE3E WORKSPACE3E WORKSPACEADVANCED FINANCIAL SOLUTIONSADVANCED FINANCIAL SOLUTIONSADVANCED FINANCIAL SOLUTIONSADVANCED FINANCIAL SOLUTIONSADVANCED FINANCIAL SOLUTIONSSUPPORTING COMPONENTSPREVIEW ENVIRONMENTSUPPORTING COMPONENTSSUPPORTING COMPONENTSSUPPORTING COMPONENTSSUPPORTING COMPONENTSIMPLEMENTATION ENVIRONMENTPREVIEW ENVIRONMENTPREVIEW ENVIRONMENTPREVIEW ENVIRONMENTPREVIEW ENVIRONMENTIMPLEMENTATION ENVIRONMENTIMPLEMENTATION ENVIRONMENTIMPLEMENTATION ENVIRONMENTIMPLEMENTATION ENVIRONMENT
Timeline · 6 updates
  1. investigating Oct 29, 2025, 04:05 PM UTC

    We are currently investigating reports of an issue impacting customers using 3E and EBH. Our teams are working to identify the affected resource and determine the cause. We will share updates as more information becomes available

  2. investigating Oct 29, 2025, 04:26 PM UTC

    We are currently experiencing an issue impacting multiple components across the 3E and EBH platforms. Customers may experience degraded performance or limited access to certain services. This issue is related to an ongoing Microsoft Azure incident that is affecting our underlying infrastructure. Microsoft engineers are actively investigating, and our teams are closely monitoring the situation and working to mitigate impact. Further updates will be provided as more information becomes available.

  3. investigating Oct 29, 2025, 04:40 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 29, 2025, 08:39 PM UTC

    We are seeing recovery across multiple 3E components, and services are gradually coming back online. Some customers may still experience intermittent access or degraded performance as systems continue to stabilize. This incident remains linked to a broader Microsoft Azure issue, and our teams are actively monitoring system health while working closely with Microsoft to ensure full restoration. Further updates will be provided as recovery progresses.

  5. monitoring Oct 29, 2025, 09:45 PM UTC

    Microsoft has confirmed that today’s service disruptions were caused by an Azure Front Door configuration issue. Recovery actions are in progress, and services across 3E and EBH are gradually being restored. Customers may still experience intermittent access or degraded performance as Microsoft completes recovery and re-routes traffic through healthy nodes. We are closely monitoring the situation and will provide updates as Microsoft releases further information.

  6. resolved Oct 30, 2025, 01:44 AM UTC

    The service disruption affecting 3E, Workspace and EBH platforms has been resolved. All services have returned to normal operation. We will continue to monitor system performance

Read the full incident report →

Minor October 23, 2025

3E and 3E Workspace - partial outage/degraded performance

Detected by Pingoru
Oct 23, 2025, 06:15 PM UTC
Resolved
Oct 24, 2025, 02:33 PM UTC
Duration
20h 17m
Affected: 3E CORE3E WORKSPACE
Timeline · 3 updates
  1. investigating Oct 23, 2025, 06:15 PM UTC

    We are currently investigating an issue that is impacting some customers. Our teams are actively working to identify the affected resource and determine the root cause. We will provide an update as soon as more information becomes available.

  2. monitoring Oct 23, 2025, 06:55 PM UTC

    The issue impacting some customers has been resolved, and services are now operating normally. Our teams continue to investigate the root cause and are working on preventing recurrence. We are closely monitoring system performance and will provide an update once the investigation is complete.

  3. resolved Oct 24, 2025, 02:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 9, 2025

3E services in UK, West Europe and Australia are partially impacted

Detected by Pingoru
Oct 09, 2025, 10:16 AM UTC
Resolved
Oct 09, 2025, 05:07 PM UTC
Duration
6h 51m
Affected: 3E CORE3E CORE3E CORE3E CORE3E COREUSA3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS3E DATA INSIGHTS3E IMAGE CONNECT3E CORE3E IMAGE CONNECT3E IMAGE CONNECT3E IMAGE CONNECT3E PROFORMA3E PROFORMA3E PROFORMA3E PROFORMA3E PROFORMA3E TEMPLATES3E TEMPLATES3E TEMPLATES3E TEMPLATES3E TEMPLATES3E WORKSPACE3E WORKSPACE3E WORKSPACE3E WORKSPACE3E WORKSPACEADVANCED FINANCIAL SOLUTIONSADVANCED FINANCIAL SOLUTIONSADVANCED FINANCIAL SOLUTIONSADVANCED FINANCIAL SOLUTIONSADVANCED FINANCIAL SOLUTIONSSUPPORTING COMPONENTSPREVIEW ENVIRONMENTSUPPORTING COMPONENTSSUPPORTING COMPONENTSSUPPORTING COMPONENTSSUPPORTING COMPONENTSIMPLEMENTATION ENVIRONMENTPREVIEW ENVIRONMENTPREVIEW ENVIRONMENTPREVIEW ENVIRONMENTPREVIEW ENVIRONMENTIMPLEMENTATION ENVIRONMENTIMPLEMENTATION ENVIRONMENTIMPLEMENTATION ENVIRONMENTIMPLEMENTATION ENVIRONMENT
Timeline · 6 updates
  1. investigating Oct 09, 2025, 10:16 AM UTC

    Some of the 3E services in UK and West Europe are intermittently down. We are investigating the issue with highest priority. It could be because of Azure Front Door issue reported by Microsoft. We are working closely with them.

  2. investigating Oct 09, 2025, 10:20 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2025, 10:55 AM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 09, 2025, 12:44 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 09, 2025, 12:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 09, 2025, 05:07 PM UTC

    The intermittent service disruptions affecting 3E services in UK, West Europe and Australia have been resolved. All services are now operating normally.

Read the full incident report →

Notice October 6, 2025

Users Unable to Access 3E – page load results on blank screen

Detected by Pingoru
Oct 06, 2025, 04:31 PM UTC
Resolved
Oct 06, 2025, 09:16 PM UTC
Duration
4h 45m
Affected: 3E CORE3E CORE
Timeline · 3 updates
  1. investigating Oct 06, 2025, 04:31 PM UTC

    We are aware of an issue where some users are unable to access 3E. Affected users encounter a blank screen upon attempting to connect, with no error message displayed. Initial reports indicate the issue impacts multiple customers across regions, including the US and CANADA regions. Some internal Support users are also experiencing the same behavior when accessing customer environments. Our engineering team is actively investigating and has engaged Microsoft for assistance. An active case is being assigned to their team to help identify and resolve the underlying issue. We will provide an update as soon as more information is available.

  2. monitoring Oct 06, 2025, 06:14 PM UTC

    We have implemented a fix for this issue and are currently monitoring the results to ensure stability. If you continue to experience problems, please clear your cache by following the instructions in our help article: E-16723

  3. resolved Oct 06, 2025, 09:16 PM UTC

    This incident has been resolved.

Read the full incident report →