ecobee Outage History

ecobee is up right now

There were 3 ecobee outages since February 23, 2026 totaling 2h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.ecobee.com

Major April 2, 2026

Interruption to SmartCamera Online Services

Detected by Pingoru
Apr 02, 2026, 01:34 PM UTC
Resolved
Apr 02, 2026, 01:50 PM UTC
Duration
15m
Affected: SmartCamera Online Services
Timeline · 2 updates
  1. monitoring Apr 02, 2026, 01:34 PM UTC

    We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

  2. resolved Apr 02, 2026, 01:50 PM UTC

    Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Read the full incident report →

Critical March 19, 2026

Interruption to Thermostat Online Services

Detected by Pingoru
Mar 19, 2026, 08:45 PM UTC
Resolved
Mar 19, 2026, 10:43 PM UTC
Duration
1h 58m
Affected: Thermostat Online ServicesSmartCamera Online ServicesAlexa Voice Servicesecobee Public APIMobile ServicesSmartBuildingsIntegration Services
Timeline · 6 updates
  1. investigating Mar 19, 2026, 08:45 PM UTC

    Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

  2. investigating Mar 19, 2026, 08:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 19, 2026, 08:53 PM UTC

    Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

  4. monitoring Mar 19, 2026, 08:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Mar 19, 2026, 09:37 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Mar 19, 2026, 10:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 23, 2026

Thermostat Runtime Reports Slowness

Detected by Pingoru
Feb 23, 2026, 09:40 PM UTC
Resolved
Feb 23, 2026, 10:07 PM UTC
Duration
27m
Affected: ecobee Public API
Timeline · 3 updates
  1. identified Feb 23, 2026, 09:40 PM UTC

    Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

  2. identified Feb 23, 2026, 09:42 PM UTC

    Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.

  3. resolved Feb 23, 2026, 10:07 PM UTC

    Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

Read the full incident report →

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