ecobee experienced a major incident on April 2, 2026 affecting SmartCamera Online Services, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
SmartCamera Online Services
Update timeline
- monitoring Apr 02, 2026, 01:34 PM UTC
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
- resolved Apr 02, 2026, 01:50 PM UTC
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.