ecobee experienced a major incident on October 20, 2025 affecting SmartCamera Online Services, lasting 16h 40m. The incident has been resolved; the full update timeline is below.
Affected components
SmartCamera Online Services
Update timeline
- monitoring Oct 20, 2025, 04:18 PM UTC
We’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
- monitoring Oct 20, 2025, 04:23 PM UTC
Customers may notice a delay in recorded videos becoming visible in the mobile app. This is due to an ongoing issue with our cloud provider. We're monitoring the situation and will issue further updates as they are available
- resolved Oct 21, 2025, 08:58 AM UTC
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.