ecobee experienced a critical incident on May 19, 2026 affecting ecobee Public API, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 19, 2026, 08:16 PM UTC
Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
- identified May 19, 2026, 08:39 PM UTC
Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal.
- monitoring May 19, 2026, 08:42 PM UTC
The problem’s been addressed and we’re standing by to make sure everything is running smoothly again.
- resolved May 19, 2026, 09:13 PM UTC
Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.