ecobee Outage History

Started Jun 23, 2025, 05:52 PM UTC· resolved Jun 23, 2025, 09:58 PM UTC

1. investigating Jun 23, 2025, 05:52 PM UTC

   We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. resolved Jun 23, 2025, 09:58 PM UTC

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Read the full incident report →

Started Jun 18, 2025, 05:26 PM UTC· resolved Jun 18, 2025, 07:44 PM UTC

1. investigating Jun 18, 2025, 05:26 PM UTC

   It looks like ecobee Smart Buildings is experiencing a service interruption. The good news is ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment. Rest assured, the ecobee app, web portal and third-party apps will be up and running as soon as possible. We appreciate your patience and apologize for any inconvenience this has caused. Stay tuned for updates.

2. monitoring Jun 18, 2025, 07:08 PM UTC

   Good news, we’ve fixed the issue and are keeping an eye on the results.

3. resolved Jun 18, 2025, 07:44 PM UTC

   We’re happy to share that the problem we were experiencing with ecobee Smart Buildings has been resolved.

Read the full incident report →

Started Jun 17, 2025, 07:13 PM UTC· resolved Jun 18, 2025, 12:32 AM UTC

1. investigating Jun 17, 2025, 07:13 PM UTC

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. identified Jun 17, 2025, 07:59 PM UTC

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

3. identified Jun 17, 2025, 08:18 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Jun 17, 2025, 08:42 PM UTC

   We are continuing to work on a fix for this issue.

5. identified Jun 17, 2025, 09:52 PM UTC

   We are continuing to work on a fix for this issue.

6. identified Jun 17, 2025, 10:09 PM UTC

   Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.

7. identified Jun 17, 2025, 10:15 PM UTC

   We are continuing to work on a fix for this issue.

8. identified Jun 17, 2025, 10:30 PM UTC

   We are continuing to work on a fix for this issue.

9. identified Jun 17, 2025, 11:00 PM UTC

   We are continuing to work on a fix for this issue.

10. identified Jun 17, 2025, 11:17 PM UTC

    We are continuing to work on a fix for this issue.

11. monitoring Jun 17, 2025, 11:36 PM UTC

    A fix has been implemented and we are monitoring the results.

12. resolved Jun 18, 2025, 12:32 AM UTC

    And that’s all, folks! The incident we were experiencing with ecobee services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

Read the full incident report →

Started Jun 12, 2025, 06:13 PM UTC· resolved Jun 12, 2025, 09:50 PM UTC

1. investigating Jun 12, 2025, 06:13 PM UTC

   Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.

2. investigating Jun 12, 2025, 06:17 PM UTC

   We are continuing to investigate this issue.

3. investigating Jun 12, 2025, 06:18 PM UTC

   We are continuing to investigate this issue.

4. identified Jun 12, 2025, 06:37 PM UTC

   We’ve received reports indicating that ecobee online services are not working as expected due to an issue with Google Cloud Platform. Our team is actively looking into this. We’re happy to let you know that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including any energy savings events that are currently in-progress. Some people might be noticing the ecobee app, SmartCamera, web portal and third-party apps are down. We appreciate your patience while we work to find a solution as quickly as possible. Stay tuned for updates.

5. identified Jun 12, 2025, 06:52 PM UTC

   We are continuing to work on a fix for this issue.

6. identified Jun 12, 2025, 07:08 PM UTC

   We are continuing to work on a fix for this issue.

7. identified Jun 12, 2025, 07:43 PM UTC

   We are continuing to work on a fix for this issue.

8. identified Jun 12, 2025, 08:23 PM UTC

   We are continuing to work on a fix for this issue.

9. monitoring Jun 12, 2025, 08:35 PM UTC

   A solution has been implemented and we’re continuing to keep an eye on things.

10. monitoring Jun 12, 2025, 08:50 PM UTC

    We are continuing to monitor for any further issues.

11. monitoring Jun 12, 2025, 08:57 PM UTC

    We are continuing to monitor for any further issues.

12. monitoring Jun 12, 2025, 09:06 PM UTC

    We are continuing to monitor for any further issues.

13. monitoring Jun 12, 2025, 09:20 PM UTC

    We are continuing to monitor for any further issues.

14. monitoring Jun 12, 2025, 09:21 PM UTC

    We are continuing to monitor for any further issues.

15. monitoring Jun 12, 2025, 09:43 PM UTC

    We are continuing to monitor for any further issues.

16. resolved Jun 12, 2025, 09:50 PM UTC

    Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.

Read the full incident report →

Started May 14, 2025, 03:17 PM UTC· resolved May 14, 2025, 04:09 PM UTC

1. investigating May 14, 2025, 03:17 PM UTC

   We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. identified May 14, 2025, 03:18 PM UTC

   We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. monitoring May 14, 2025, 03:57 PM UTC

   Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. resolved May 14, 2025, 04:09 PM UTC

   Case closed! The incident we were experiencing with SmartCamera has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Read the full incident report →

Started Apr 25, 2025, 09:43 AM UTC· resolved Apr 25, 2025, 09:43 AM UTC

1. resolved Apr 25, 2025, 09:43 AM UTC

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Read the full incident report →

Started Apr 24, 2025, 09:14 PM UTC· resolved Apr 25, 2025, 01:02 PM UTC

1. investigating Apr 24, 2025, 09:14 PM UTC

   We’ve received reports of SmartCamera Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to register their SmartCamera device. If you’ve already registered your SmartCamera, live feed is still available with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. resolved Apr 25, 2025, 01:02 PM UTC

   Case closed! The incident we were experiencing with SmartCamera has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Read the full incident report →

Started Apr 24, 2025, 02:11 PM UTC· resolved Apr 24, 2025, 04:33 PM UTC

1. identified Apr 24, 2025, 02:11 PM UTC

   We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!

2. identified Apr 24, 2025, 02:50 PM UTC

   We've received reports that SmartCamera Online Services are not working as expected. We have identified the issue and are currently working on resolving it. In the meantime, some people might be noticing that they are unable to view up to date camera status information or stop manual recordings. We appreciate your patience while we work to fix this problem as quickly as possible, stay tuned for updates!

3. monitoring Apr 24, 2025, 04:19 PM UTC

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

4. resolved Apr 24, 2025, 04:33 PM UTC

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Read the full incident report →

Started Mar 25, 2025, 10:17 PM UTC· resolved Mar 25, 2025, 11:28 PM UTC

1. investigating Mar 25, 2025, 10:17 PM UTC

   We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. resolved Mar 25, 2025, 11:28 PM UTC

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Read the full incident report →

Started Mar 09, 2025, 04:54 AM UTC· resolved Mar 09, 2025, 07:08 AM UTC

1. identified Mar 09, 2025, 04:54 AM UTC

   It looks like some people are experiencing an interruption to the ecobee eco+ service. This means that eco+ functionality might be impaired or temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. resolved Mar 09, 2025, 07:08 AM UTC

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

Read the full incident report →

Started Mar 06, 2025, 03:49 PM UTC· resolved Mar 06, 2025, 04:50 PM UTC

1. investigating Mar 06, 2025, 03:49 PM UTC

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. monitoring Mar 06, 2025, 04:06 PM UTC

   Hello, again! A solution’s been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

3. resolved Mar 06, 2025, 04:50 PM UTC

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

Read the full incident report →

Started Feb 07, 2025, 06:46 PM UTC· resolved Feb 08, 2025, 05:05 AM UTC

1. investigating Feb 07, 2025, 06:46 PM UTC

   We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alarm.com or Google integrations. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. identified Feb 07, 2025, 07:25 PM UTC

   Hi, again! We’re happy to let you know we’ve identified the issue and are acting quickly with a fix.

3. identified Feb 07, 2025, 08:03 PM UTC

   We have identified the root cause and our team is actively implementing a permanent solution. In the meantime, users experiencing this issue can apply a temporary workaround by renaming their device (the original name can be restored immediately after). We will provide another update once the permanent fix has been deployed.

4. identified Feb 07, 2025, 09:24 PM UTC

   We are continuing to work on a fix for this issue. In the meantime, users experiencing this issue can apply a temporary workaround by renaming their device (the original name can be restored immediately after). We will provide another update once the permanent fix has been deployed.

5. monitoring Feb 08, 2025, 01:33 AM UTC

   We've implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

6. resolved Feb 08, 2025, 05:05 AM UTC

   Case closed! The incident we were experiencing with ecobee Integration Services has been resolved.

Read the full incident report →

Started Feb 04, 2025, 10:57 AM UTC· resolved Feb 04, 2025, 12:01 PM UTC

1. investigating Feb 04, 2025, 10:57 AM UTC

   We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to access their SmartCamera live feed and video cannot be recorded with the ecobee app. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. monitoring Feb 04, 2025, 11:37 AM UTC

   We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.

3. resolved Feb 04, 2025, 12:01 PM UTC

   Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.

Read the full incident report →

Started Jan 16, 2025, 02:37 PM UTC· resolved Jan 16, 2025, 04:24 PM UTC

1. investigating Jan 16, 2025, 02:37 PM UTC

   We’ve received reports that some Android users are unable to log into the ecobee app. Our team is on it and looking for a solution. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. identified Jan 16, 2025, 03:27 PM UTC

   We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!

3. monitoring Jan 16, 2025, 04:12 PM UTC

   Hello, again! A solution's been implemented and we’re keeping a close eye on the results to ensure things are back up and running smoothly.

4. resolved Jan 16, 2025, 04:24 PM UTC

   And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Read the full incident report →

Started Jan 08, 2025, 03:35 PM UTC· resolved Jan 08, 2025, 04:16 PM UTC

1. investigating Jan 08, 2025, 03:35 PM UTC

   We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Live Feed and are experiencing issues with push notifications and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.

2. resolved Jan 08, 2025, 04:16 PM UTC

   Case closed! The incident we were experiencing with Smart Security has been resolved. You will notice that no new Activities were saved while we were fixing this issue. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.

Read the full incident report →

Started Nov 29, 2024, 04:14 AM UTC· resolved Nov 29, 2024, 05:09 AM UTC

1. investigating Nov 29, 2024, 04:14 AM UTC

   It looks like some people are experiencing an interruption to ecobee Mobile Services. This means the ecobee app and web portal may be temporarily unavailable. The good news is that ecobee smart thermostats will continue to operate normally on the set schedule and by manual adjustment, including all in-progress energy-savings events. We appreciate your patience as we’re working hard to fix this issue as quickly as possible. Sorry for any inconvenience. We’ll update you soon.

2. resolved Nov 29, 2024, 05:09 AM UTC

   And that’s all, folks! The incident we were experiencing with ecobee Mobile Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.

Read the full incident report →