Resolved after 1 hour 58 minutes, affecting Thermostat Online Services and SmartCamera Online Services and 1 more, on March 19, 2026.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Mar 19, 2026, 08:45 PM UTC
Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
- investigating Mar 19, 2026, 08:49 PM UTC
We are continuing to investigate this issue.
- investigating Mar 19, 2026, 08:53 PM UTC
Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused.
- monitoring Mar 19, 2026, 08:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 19, 2026, 09:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 19, 2026, 10:43 PM UTC
This incident has been resolved.
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