ecobee experienced a major incident on October 20, 2025 affecting Alexa Voice Services, lasting 7h. The incident has been resolved; the full update timeline is below.
Affected components
Alexa Voice Services
Update timeline
- identified Oct 20, 2025, 07:48 AM UTC
We’re happy to report we’ve discovered the root cause of disruption to Alexa Voice Service and are fixing the problem right now.
- monitoring Oct 20, 2025, 10:07 AM UTC
A solution for Alexa Voice Service interruption has been implemented and we’re continuing to keep an eye on things.
- resolved Oct 20, 2025, 02:48 PM UTC
Case closed, folks. We’re pleased to let you know the problem we were experiencing with Alexa Voice Service has been resolved.