ecobee incident

Interruption to ecobee Smart Security Online Services

ecobee experienced a major incident on January 19, 2026 affecting Smart Security Online Services, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started: Jan 19, 2026, 06:16 PM UTC
Resolved: Jan 19, 2026, 07:23 PM UTC
Duration: 1h 7m
Detected by Pingoru: Jan 19, 2026, 06:16 PM UTC

Affected components

Smart Security Online Services

Update timeline

investigating Jan 19, 2026, 06:16 PM UTC

We are aware of an issue where SmartCamera Online Services are not functioning as expected. Our team is actively investigating and working on a resolution. Customers with Professional Monitoring may notice that videos are not being exported to RapidSOS for events. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
monitoring Jan 19, 2026, 06:38 PM UTC

Hi, friends! A solution’s been implemented and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
resolved Jan 19, 2026, 07:23 PM UTC

Case closed! The incident we were experiencing with Professional Monitoring has been resolved.