ecobee experienced a critical incident on November 18, 2025 affecting Mobile Services, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 01:34 PM UTC
Eureka! We’re happy to let you know we’ve identified the main issue causing a disruption to ecobee Mobile Services and a fix is in the works.
- identified Nov 18, 2025, 01:36 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 01:37 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 02:42 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2025, 02:43 PM UTC
We continue to experience a service interruption due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.
- identified Nov 18, 2025, 03:52 PM UTC
We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.
- identified Nov 18, 2025, 03:53 PM UTC
We continue to experience a service degradation due to an ongoing CloudFlare outage. Our team is working on restoring full services as soon as possible.
- monitoring Nov 18, 2025, 04:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 06:45 PM UTC
And that’s all, folks! The incident we were experiencing has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app or your web browser.