ecobee experienced a major incident on October 20, 2025 affecting Thermostat Online Services and ecobee Public API, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 10:04 AM UTC
We’ve received reports of Subscriptions services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to manage their SmartBuildings, Air Filters, or Smart Security subscriptions at this time. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
- identified Oct 20, 2025, 10:06 AM UTC
We are currently experiencing a service interruption due to an ongoing AWS outage. Our team is working on restoring full services as soon as possible.
- monitoring Oct 20, 2025, 10:52 AM UTC
The AWS service interruption has been resolved and services are beginning to recover. We will continue to monitor.
- resolved Oct 20, 2025, 01:42 PM UTC
Good news! Everything is back up and running. If you’re still having some trouble, try closing and reopening your web browser or the ecobee app.