ecobee experienced a major incident on January 10, 2026 affecting Integration Services, lasting 3h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Integration Services
Update timeline
- investigating Jan 10, 2026, 02:35 AM UTC
We’ve received reports of ecobee Integration Services not working. Our team is on it and looking for a solution. Some people might be noticing they are unable to connect or use Alexa. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
- resolved Jan 10, 2026, 06:33 AM UTC
The incident we were experiencing with ecobee Integration Services has been resolved. If you’re still having some trouble, we suggest you try closing and reopening the ecobee app.