ecobee experienced a major incident on September 15, 2026 affecting SmartCamera Online Services, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 09:49 AM UTC
We’ve received reports that SmartCamera Online Services are not working as expected. Our team is on it and looking for a solution. Users are currently unable to get events or notifications for events for SmartCamera. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates.
- identified Sep 15, 2026, 10:17 AM UTC
We’ve successfully pinned down the issue and are acting quickly with a fix. Stay tuned!
- monitoring Sep 15, 2026, 10:22 AM UTC
We’ve implemented a solution and we’re keeping a close eye on the situation. Sorry for any interruption this has caused, and we truly appreciate your continued patience.
- resolved Sep 15, 2026, 10:29 AM UTC
Good news! The issue we were experiencing has been resolved. If you’re still having some trouble, we suggest closing and restarting the ecobee app.