Documo Outage History

Documo had 13 outages in the last 2 years totaling 70h 0m of downtime — averaging 0.5 incidents per month.

There were 13 Documo outages since July 14, 2025 totaling 70h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.documo.com

Minor June 29, 2026

Outbound Delays

Detected by Pingoru: Jun 29, 2026, 03:26 PM UTC
Resolved: Jun 29, 2026, 09:46 PM UTC
Duration: 6h 19m

Affected: Fax Services

Timeline · 3 updates

identified Jun 29, 2026, 03:26 PM UTC

We are currently experiencing outbound fax delays due to an ongoing issue affecting Google Cloud global networking services. Our platform relies on these resources, and the disruption may result in increased outbound fax processing times. Our team is actively monitoring the situation and working with our infrastructure providers to minimize customer impact. We will continue to provide updates as more information becomes available.
monitoring Jun 29, 2026, 04:49 PM UTC

We are seeing improvements in outbound fax processing and queue times as upstream Google Cloud services continue to recover. At this time, we have moved the incident to a monitoring state and will continue to closely observe system performance until full stability is confirmed. Please note that a backlog of outbound faxes accumulated during the disruption, and our systems will continue working through this queue as processing returns to normal.
resolved Jun 29, 2026, 09:46 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 16, 2026

Faxing Disruptions

Detected by Pingoru: Jun 16, 2026, 03:05 PM UTC
Resolved: Jun 16, 2026, 04:56 PM UTC
Duration: 1h 50m

Affected: APIFax Services

Timeline · 5 updates

investigating Jun 16, 2026, 03:05 PM UTC

We are currently investigating an issue causing disruptions with our API and fax services for a subset of customers. Our team is working diligently to resolve. Updates to follow.
identified Jun 16, 2026, 03:06 PM UTC

The issue has been identified and a fix is being implemented. Updates to follow.
monitoring Jun 16, 2026, 03:09 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Jun 16, 2026, 03:45 PM UTC

We are continuing to monitor for further issues. Updates to follow.
resolved Jun 16, 2026, 04:56 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 15, 2026

Portal Disruptions

Detected by Pingoru: Jun 15, 2026, 02:51 PM UTC
Resolved: Jun 15, 2026, 04:41 PM UTC
Duration: 1h 50m

Affected: APIFax ServicesWeb Portal

Timeline · 4 updates

investigating Jun 15, 2026, 02:51 PM UTC

We are currently investigating an issue causing disruptions with our web portal. Our team is working diligently to resolve. Updates to follow.
investigating Jun 15, 2026, 03:07 PM UTC

We are continuing to investigate this issue.
monitoring Jun 15, 2026, 03:23 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 15, 2026, 04:41 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 10, 2026

Email Suppression Notifications

Detected by Pingoru: Jun 10, 2026, 04:16 PM UTC
Resolved: Jun 10, 2026, 05:27 PM UTC
Duration: 1h 11m

Affected: Email Notifications

Timeline · 3 updates

investigating Jun 10, 2026, 04:16 PM UTC

We are currently investigating an issue causing a subset of users to receive large amounts of email suppression notifications. Updates to follow.
identified Jun 10, 2026, 04:18 PM UTC

The issue has been identified and a fix is being implemented. Updates to follow.
resolved Jun 10, 2026, 05:27 PM UTC

This incident has been resolved.

Read the full incident report →

Minor June 3, 2026

UUID Error When Opening Faxes

Detected by Pingoru: Jun 03, 2026, 01:26 PM UTC
Resolved: Jun 03, 2026, 03:09 PM UTC
Duration: 1h 42m

Affected: Web Portal

Timeline · 3 updates

investigating Jun 03, 2026, 01:26 PM UTC

We are currently investigating an issue causing UUID errors when attempting to open faxes within the web portal. Updates to follow.
monitoring Jun 03, 2026, 02:27 PM UTC

A fix has been implemented and we are monitoring the results. Updates to follow.
resolved Jun 03, 2026, 03:09 PM UTC

This incident has been resolved.

Read the full incident report →

Minor April 27, 2026

FaxBridge Disruptions

Detected by Pingoru: Apr 27, 2026, 09:15 PM UTC
Resolved: Apr 28, 2026, 01:21 PM UTC
Duration: 16h 5m

Affected: Fax ATA Devices

Timeline · 4 updates

investigating Apr 27, 2026, 09:15 PM UTC

We are currently investigating an issue causing all FaxBridge devices to appear offline, FMCs are operating as normal. This is effecting both inbound and outbound traffic. More updates to follow.
identified Apr 28, 2026, 12:28 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 28, 2026, 11:09 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 28, 2026, 01:21 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Inbound and Outbound Fax Delays

Detected by Pingoru: Mar 31, 2026, 12:27 PM UTC
Resolved: Mar 31, 2026, 03:09 PM UTC
Duration: 2h 41m

Affected: Fax Services

Timeline · 3 updates

investigating Mar 31, 2026, 12:27 PM UTC

We are investigating an issue causing inbound and outbound faxing delays. More updates to follow.
monitoring Mar 31, 2026, 01:33 PM UTC

A fix has been implemented and we are monitoring the results. Updates to follow.
resolved Mar 31, 2026, 03:09 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 12, 2026

Outbound Fax Delays

Detected by Pingoru: Jan 12, 2026, 02:35 PM UTC
Resolved: Jan 12, 2026, 05:46 PM UTC
Duration: 3h 11m

Affected: Fax Services

Timeline · 4 updates

investigating Jan 12, 2026, 02:35 PM UTC

We are currently investigating an issue affecting outbound faxing. More updates to follow.
identified Jan 12, 2026, 02:59 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jan 12, 2026, 03:56 PM UTC

A fix has been implemented and we are monitoring the results. Please expect a delay in delivery as we are working through the backlogged faxes. Additional updates to follow.
resolved Jan 12, 2026, 05:46 PM UTC

This incident has been resolved and the backlog has been cleared.

Read the full incident report →

Minor October 6, 2025

FMC Delivery Issues

Detected by Pingoru: Oct 06, 2025, 08:01 PM UTC
Resolved: Oct 07, 2025, 07:04 PM UTC
Duration: 23h 2m

Affected: Fax ATA Devices

Timeline · 5 updates

investigating Oct 06, 2025, 08:01 PM UTC

We are currently investigating an issue where a subset of FMC devices are experiencing delivery issues, including both inbound and outbound faxing. Updates to follow.
identified Oct 06, 2025, 10:01 PM UTC

The issue has been identified and a fix is being implemented. Updates to follow.
identified Oct 07, 2025, 02:47 PM UTC

We are continuing to work on a fix for this issue. More updates to follow.
monitoring Oct 07, 2025, 05:40 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 07, 2025, 07:04 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 6, 2025

FMC Devices Offline in Portal

Detected by Pingoru: Oct 06, 2025, 02:23 PM UTC
Resolved: Oct 06, 2025, 05:01 PM UTC
Duration: 2h 37m

Affected: Fax ATA Devices

Timeline · 3 updates

investigating Oct 06, 2025, 02:23 PM UTC

We are currently investigating an issue causing FMC devices to appear offline. This is affecting functionality on both inbound and outbound faxing. Updates to follow.
monitoring Oct 06, 2025, 03:56 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 06, 2025, 05:01 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 25, 2025

FMCs Offline

Detected by Pingoru: Aug 25, 2025, 03:20 PM UTC
Resolved: Aug 25, 2025, 06:21 PM UTC
Duration: 3h 1m

Affected: Fax ATA Devices

Timeline · 3 updates

investigating Aug 25, 2025, 03:20 PM UTC

We are currently investigating an issue that is causing FMC devices to be disconnected from our network. Updates to follow.
monitoring Aug 25, 2025, 04:06 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 25, 2025, 06:21 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 5, 2025

Error When Attempting to Sign-in

Detected by Pingoru: Aug 05, 2025, 05:00 PM UTC
Resolved: Aug 05, 2025, 08:12 PM UTC
Duration: 3h 11m

Affected: Web Portal

Timeline · 3 updates

investigating Aug 05, 2025, 05:00 PM UTC

We are currently investigating an issue causing a subset of users to receive an error when attempting to sign-in through office 365 that reads 'Token not issued for this application'. Updates to follow.
monitoring Aug 05, 2025, 07:16 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 05, 2025, 08:12 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 14, 2025

Inbound fax errors

Detected by Pingoru: Jul 14, 2025, 03:44 PM UTC
Resolved: Jul 14, 2025, 06:58 PM UTC
Duration: 3h 13m

Affected: Fax Services

Timeline · 4 updates

identified Jul 14, 2025, 03:44 PM UTC

We have identified an issue when dialing a subset of our inbound numbers resulting in faxes failing with a 'no fax tone detected' error. One of our telecom providers is experiencing intermittent failures which is the underlying cause. We will provide more updates as we have them.
identified Jul 14, 2025, 05:47 PM UTC

We are continuing to work with our telecom vendor on a fix for this issue. More updates to follow as we have them.
monitoring Jul 14, 2025, 06:11 PM UTC

A fix has been implemented and we have seen successful faxes being received from the affected numbers. We are continuing to monitor to ensure things are working as expected.
resolved Jul 14, 2025, 06:58 PM UTC

This incident has been resolved.

Read the full incident report →