Documo experienced a minor incident on July 14, 2025 affecting Fax Services, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 14, 2025, 03:44 PM UTC
We have identified an issue when dialing a subset of our inbound numbers resulting in faxes failing with a 'no fax tone detected' error. One of our telecom providers is experiencing intermittent failures which is the underlying cause. We will provide more updates as we have them.
- identified Jul 14, 2025, 05:47 PM UTC
We are continuing to work with our telecom vendor on a fix for this issue. More updates to follow as we have them.
- monitoring Jul 14, 2025, 06:11 PM UTC
A fix has been implemented and we have seen successful faxes being received from the affected numbers. We are continuing to monitor to ensure things are working as expected.
- resolved Jul 14, 2025, 06:58 PM UTC
This incident has been resolved.