DNAnexus Outage History

DNAnexus is up right now

There were 5 DNAnexus outages since February 7, 2026 totaling 761h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.dnanexus.com

Minor April 16, 2026

Job event processing delays

Detected by Pingoru
Apr 16, 2026, 03:32 PM UTC
Resolved
Apr 16, 2026, 08:55 PM UTC
Duration
5h 22m
Affected: Titan Jobs
Timeline · 3 updates
  1. investigating Apr 16, 2026, 03:32 PM UTC

    We are investigating an issue with delays in Titan job event processing

  2. monitoring Apr 16, 2026, 08:12 PM UTC

    Performance is improving and we are monitoring the event processing status

  3. resolved Apr 16, 2026, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

Unarchived file download

Detected by Pingoru
Mar 25, 2026, 11:50 PM UTC
Resolved
Mar 27, 2026, 06:21 PM UTC
Duration
1d 18h
Affected: Titan Data
Timeline · 3 updates
  1. investigating Mar 25, 2026, 11:50 PM UTC

    We are currently investigating this issue.

  2. identified Mar 26, 2026, 01:33 AM UTC

    We have identified the issue, file archival and unarchival should now be operating. Files which have been unarchived in the past day may still be inaccessible. We continue to investigate and will post another update when available.

  3. resolved Mar 27, 2026, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 24, 2026

Degraded performance for Bahrain region

Detected by Pingoru
Mar 24, 2026, 03:28 PM UTC
Resolved
Apr 22, 2026, 03:47 PM UTC
Duration
29d
Timeline · 2 updates
  1. identified Mar 24, 2026, 03:28 PM UTC

    We're currently seeing a degraded performance for various tasks in Bahrain region due to the issues on cloud provider side.

  2. resolved Apr 22, 2026, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 2, 2026

Degraded platform performance in AWS me-south-1 region

Detected by Pingoru
Mar 02, 2026, 07:10 AM UTC
Resolved
Mar 02, 2026, 03:36 PM UTC
Duration
8h 25m
Affected: Titan JobsTitan Data
Timeline · 2 updates
  1. investigating Mar 02, 2026, 07:10 AM UTC

    We are experiencing a degraded performance in AWS me-south-1 region due to issues at the cloud provider side.

  2. resolved Mar 02, 2026, 03:36 PM UTC

    This incident has been now resolved; our services in AWS me-south-1 region are operational.

Read the full incident report →

Minor February 7, 2026

Degraded performance and increased error rate

Detected by Pingoru
Feb 07, 2026, 09:31 AM UTC
Resolved
Feb 07, 2026, 06:34 PM UTC
Duration
9h 3m
Affected: Titan APITitan JobsTitan DataApollo
Timeline · 4 updates
  1. investigating Feb 07, 2026, 09:31 AM UTC

    We are seeing degraded performance in Azure-westus region that is related to the outage of our cloud provider.

  2. investigating Feb 07, 2026, 09:39 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 07, 2026, 09:41 AM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 07, 2026, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

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