DNAnexus incident

Degraded performance and increased error rate

Minor Resolved View vendor source →

DNAnexus experienced a minor incident on February 7, 2026 affecting Titan API and Titan Jobs and 1 more component, lasting 9h 3m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2026, 09:31 AM UTC
Resolved
Feb 07, 2026, 06:34 PM UTC
Duration
9h 3m
Detected by Pingoru
Feb 07, 2026, 09:31 AM UTC

Affected components

Titan APITitan JobsTitan DataApollo

Update timeline

  1. investigating Feb 07, 2026, 09:31 AM UTC

    We are seeing degraded performance in Azure-westus region that is related to the outage of our cloud provider.

  2. investigating Feb 07, 2026, 09:39 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 07, 2026, 09:41 AM UTC

    We are continuing to investigate this issue.

  4. resolved Feb 07, 2026, 06:34 PM UTC

    This incident has been resolved.