DNAnexus incident

Elevated Platform Response Times

Minor Resolved View vendor source →

DNAnexus experienced a minor incident on January 5, 2026 affecting Titan UI and Titan API and 1 more component, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 12:30 PM UTC
Resolved
Jan 05, 2026, 05:00 PM UTC
Duration
4h 30m
Detected by Pingoru
Jan 05, 2026, 12:30 PM UTC

Affected components

Titan UITitan APITitan JobsTitan DataApolloUKB RAP

Update timeline

  1. investigating Jan 05, 2026, 04:11 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 05, 2026, 06:29 PM UTC

    This incident has been resolved.