DNAnexus incident

Platform Outage

Major Resolved View vendor source →

DNAnexus experienced a major incident on August 21, 2026 affecting Titan UI and Titan API and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 04:56 PM UTC
Resolved
Aug 21, 2026, 05:27 PM UTC
Duration
31m
Detected by Pingoru
Aug 21, 2026, 04:56 PM UTC

Affected components

Titan UITitan APITitan JobsTitan DataApollo

Update timeline

  1. investigating Aug 21, 2026, 04:56 PM UTC

    We are currently investigating the outage of our platform.

  2. investigating Aug 21, 2026, 04:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 21, 2026, 04:58 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 21, 2026, 05:15 PM UTC

    We identified the issue and the fix is delivered. We're monitoring it.

  5. monitoring Aug 21, 2026, 05:27 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 21, 2026, 05:27 PM UTC

    This incident has been resolved.